Guest Service Agent

19 hours ago

Atlanta, United States Legacy Ventures LLC Full time

Overview Embassy Suites Atlanta Midtown (LHP ES3) - Atlanta, GA 30363 Salary Range: $16.00 - $16.00 Hourly Position Type: Full Time Category: Hospitality - Hotel Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay. Qualifications Greet and register guests, assign rooms, and process payments Handle reservations, incoming calls, messages, and guest inquiries Provide local area information and assist with dining, transportation, and tour arrangements Maintain accurate guest records and perform shift reports Ensure all guest requests are addressed promptly and courteously Promote hotel services using suggestive selling to maximize revenue Follow service standards, dress code, and safety procedures Assist with front desk operations, including PBX and reservationist duties as needed Create a welcoming environment through professional communication and attention to detail #J-18808-Ljbffr

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