Patron Services Associate, Children's Library

2 weeks ago


Broomfield, United States City and County of Broomfield Full time

Salary : $46,862.40 - $63,419.20 AnnuallyLocation : Broomfield Library and Auditorium, COJob Type: PT Non-BenefitedJob Number: 2024-00383Department: LIbrary, Arts & HistoryDivision: ChildrensOpening Date: 12/31/2024Closing Date: 1/13/2025 5:00 PM MountainFLSA: Non-ExemptDescriptionThe Patron Service Associate works in association with other library staff to provide a high level of customer service to the public in one or more of the following areas: Information Desk, Children's Desk, or inventHQ Makerspace. Their primary responsibilities are public facing and occur onsite. Patron Service Associate staff look for opportunities to further the Library, Arts, History & CSU Extension mission to create welcoming spaces for opportunity, growth, trust and connection. Essential Required Tasks/Examples of DutiesESSENTIAL TASKS AND RESPONSIBILITIES (EXAMPLE OF DUTIES)(The following statements are illustrative of the essential functions of the job. The City and County of Broomfield retains the right to modify or change the duties or responsibilities and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)Works with other employees to create a welcoming and safe space for staff and the public. Follows library customer service expectations to greet and welcome patrons.Meets library equity and diversity goals in their assigned area.Responds to patron requests in a timely manner and provides customer assistance in person, on the phone and in digital and online communications.Stays up-to-date with all relevant technology, resources, programs, services, materials and the collection in order to facilitate access for the community.Responds to and resolves routine customer needs regarding the use of the space, programs and services. This may also include interpretation of library policies and procedures and enforcement of the Library Code of Conduct. Specific job duties related to this expectation are listed in the position guidelines for the Information Desk, Children's Desk and inventHQ Makerspace.Communicates with patrons to determine information needs and refers patrons to other staff as needed.Maintains confidentiality of all patron data and information.Assists as needed to maintain services, including the organization and appearance of the space to ensure ease of use and safety.Participates in professional development opportunities to improve services and create welcoming opportunities for patrons.Creates displays, instructional guides and promotional materials utilizing computer software designated to complete tasks.Assists in maintaining services by performing additional duties as assigned by the supervisor. Specific job duties are listed in the position guidelines for the Information Desk, Children's Desk and inventHQ Makerspace.This position is not eligible for a hybrid or remote schedule and is scheduled for a majority of their working hours at a public facing service point: Information Desk, Children's Desk or inventHQ Makerspace. Minimum QualificationsEducationBachelor's Degree from an accredited college or university - preferredExperience- 1 year experience required in public library work or a closely related field requiring extensive public contact in person and on the phone.Division area experience - requiredChildren'sAt least 1 year experience working with children and their families or caregivers in a library setting or another related field.Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience.NECESSARY APPLICANT TRAITS AND SKILLS:Knowledge of Google SuiteSkill in understanding and professionally responding to customer needsSkill in the operation of computers and applicable software, printers, copiers, and telephoneWorks well with culturally diverse individualsAnticipates and resolves problems, including escalation of issues to supervisor when appropriateAbility to handle stressful interactions with patrons/customersAbility to collaborate and work well with othersFor a full job description, please and search for the job title.All communication via your application will come from info@governmentjobs.com. Please add this to your email Safe List.Broomfield is an Equal Opportunity Employer. For additional information To view the summary of benefits please for more details.01 What is your highest level of education completed? High School Diploma / GED Associate's Bachelor's Master's or above 02 Are there any days and times that you are not available to work? 03 Please explain your experience working in a public library including years and specific duties you have performed in a library. If you do not have this experience, please type N/A. 04 Please indicate your experience level with assisting people with the use of computers, mobile devices, software, printers, scanners, copiers, Libby, and Ebrary item 05 Do you have experience working with children and their adult care providers? If yes, please describe your experience. 06 Do you speak any languages other than English? If yes, please list each language and your level of proficiency. 07 Why are you interested in this part-time, non-benefited position? 08 Please indicate which PSA position you are applying for: 12-hours / week working at the Children's Library desk on Tuesday and Thursday 14-hours / week working at the Reference desk on Saturday and Sunday I am interested in applying for both positions Required Question



  • Broomfield, United States City and County of Broomfield Colorado Full time

    The Patron Service Associate works in association with other library staff to provide a high level of customer service to the public in one or more of the following areas: Information Desk, Childrens Desk, or invent. HQ Makerspace. Their primary res Library, Associate, Customer Service, Children, Information, Staff


  • Broomfield, United States Shane Co. Full time

    Overview: We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience...


  • Broomfield, United States Elements Massage Full time

    Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Retail Sales Associates enjoy the following perks: Pay $16 - $18 per hour depending on experience Bonuses based on monthly conversion numbers A complimentary monthly massage at the...


  • Broomfield, Colorado, United States Octagon Consulting LLC Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service and Recovery Associate to join our team at Octagon Consulting LLC.The ideal candidate will have excellent communication and negotiation skills, with the ability to work effectively in a fast-paced environment.ResponsibilitiesTaking inbound and outbound phone calls to collect...


  • Broomfield, United States Epic Gardening Full time

    Job DescriptionJob DescriptionEpic Gardening is hiring several seasonal warehouse associates!ABOUT THE COMPANYAt Epic Gardening, we’re on a mission to teach the world to grow. Founded in 2013, Epic has become the most followed gardening brand and is the leading creator-led, content-to-commerce business in gardening. Millions of enthusiastic gardeners come...

  • Retail Associate

    7 days ago


    Broomfield, United States SAS Retail Services Full time

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities,...

  • Retail Associate

    4 days ago


    Broomfield, United States SAS Retail Services Full time

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities,...


  • Broomfield, United States Elite Dance Academy Part time

    Job DescriptionJob DescriptionSalary: $15-$20 depending upon experienceWe are a dance studio in Broomfield, CO seeking a sales and customer service representative who values commitment, family and respect. This person needs outstanding communication skills, needs to be engaging and approachable, and needs to have stellar sales ability. This person needs to...


  • Broomfield, United States Cadence Broomfield by Cogir Full time

    Job DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!About COGIR Management USACogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while...


  • Broomfield, United States GPM Investments LLC Full time

    Job DescriptionJob DescriptionOverviewRise and shine with us! As a Morning Shift Associate, you'll be the first smile our customers see, setting the tone for their day. Our convenience store and gas station come alive in the morning, buzzing with commuters, early birds, and regulars relying on us for their morning essentials, including our much-loved...

  • Store Associate

    6 days ago


    Broomfield, United States Burlington Stores Full time

    Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive...

  • Store Associate

    6 days ago


    Broomfield, United States Burlington Full time

    Join our team as a **Shortage Control Associate** and contribute to a secure shopping environment while delivering exceptional customer service! As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive...


  • Broomfield, United States Inside Travel Group Full time

    Job DescriptionJob DescriptionService Desk Analyst The role:As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service while troubleshooting...


  • Broomfield, United States Inside Travel Group Full time

    Job DescriptionJob DescriptionService Desk Analyst The role:As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service while troubleshooting...


  • Broomfield, United States Sam's Club Full time

    Position Summary... Do you have a knack for helping people, following recipes and organization? Our Bakery/Packager associates prepare fresh baked items daily for our members through follow recipes and wrapping, labeling, and storing merchandise to ensure our members have the freshest items available to take home to their families. There are times when you...


  • Broomfield, United States TFE, Inc. Full time

    Job Type Full-timeDescriptionCome join TFE, Inc. as a Disclosure and Litigation Support Analyst providing support to the Department of Energy Office of Legacy Management.Who is TFE, Inc.? Founded in 1989, TFE, Inc. provides professional, technical, and administrative personnel and services in the U.S. nuclear energy complex and other commercial ventures....

  • Tax Associate

    2 weeks ago


    Broomfield, United States H&R Block Full time

    524901BR Title: Tax Associate Our Company : At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to...


  • Broomfield, Colorado, United States KinderCare Education Full time

    KinderCare Learning Companies is dedicated to providing high-quality early childhood education and care services to families across the country. Our commitment to excellence is reflected in our research-backed, accredited, and customizable programs, which are designed to meet the unique needs of each child.About the JobAs a Lead Teacher, you will be...

  • Sales Associate

    7 days ago


    Broomfield, United States The Children's Place Full time

    Location: Broomfield, Colorado Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will...

  • Sales Associate

    2 days ago


    Broomfield, United States Colorado Rockies Full time

    Sales Associate POSITION SUMMARY (PURPOSE OF POSITION): Assist in the operation of the Colorado Rockies Retail Store located at the Flatirons Mall. Work schedule will vary from 15 -30 hours per week with weekend hours required. Operations will include but are not limited to: ESSENTIAL DUTIES & RESPONSIBILITIES:Opening and closing the location Retail sales...