Patient Experience Manager

2 weeks ago


Cleveland, United States Cleveland Clinic Full time

Leads administration, supervision, implementation, promotion and integration of patient experience efforts and initiatives in the Cleveland Clinic health system local entities; coordinates and manages activities, events and programs specific to patient experience goals of health system entities; responds to gaps and opportunities; identifies and shares best practices; contributes to and supports health system wide patient experience goals and initiatives. Works under the direction of Office of Patient Experience or Regional Hospital.Responsibilities:Partners with entity leadership including physician; nursing and administration to lead patient experience (PE) initiatives.Continuously monitors and evaluates the efficiency and effectiveness of entity PE activity; identifies opportunities for improvement and develops action plans; contributes to design, development, implementation and sustainability of healthcare system PE initiatives.Partners with data intelligence team to ensure accurate, timely and meaningful reporting of patient experience data, acting as or collaborating with entity PE data champion.Leads entity level PE infrastructure, through committees and collaborates with entity leadership to prioritize PE efforts.Educates entity caregivers at all levels about PE, acting as a subject matter expert.Acts as a liaison for patient experience activities across the CC health system by ensuring timely communication of initiatives between local entity and Office of Patient Experience and ensuring health system alignment.Other duties as assigned.Facilitates varied and/or complex patient experience training programs to caregivers and management with an emphasis on training trainersLeads the development and provides insight for the delivery and implementation of patient experience education and training across the enterpriseCurriculum Development/Driving Improvement - meeting H.E.A.R.T. Module needsEducation: Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or other related field required; Master's Degree preferred.Must possess strong written and verbal skills, excellent organization and time management skills.Certifications: None plexity of Work: Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.Must be able to work in a stressful environment.Work Experience: Minimum of 6 years of related and progressively responsible experience in a healthcare setting or 4 years healthcare experience with additional experience in customer service or project management; strong communication and customer service experience and skills; demonstrated knowledge of group facilitation, team building, teaching skills, management of projects and analysis.Must be able to work with a high level of independence, use good judgment/discretion in decision-making and excellent problem solving skills.Physical Requirements: Typical physical demands include a high degree of dexterity to produce materials on a PC or Word Processor; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying of 5 to 15 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Pay RangeMinimum hourly: $33.46Maximum hourly: $51.03The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.



  • Cleveland, United States SPR Therapeutics Inc Full time

    Description SUMMARY Supervises the day-to-day operations of the Patient Support Department. Leads patient support associates’ activities, including, but not limited to, pre-procedure patient education, in-treatment patient support, and long-term follow-up. The Patient Support Manager will focus on providing high quality patient care, teamwork, as well as...


  • Cleveland, United States Oak Street Health Full time

    Company: Oak Street Health Title: Patient Relations Manager Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By...


  • Cleveland, United States Community Health System Full time

    Job Description Performs various direct patient care activities under the supervision of a Registered Nurse. Assists patients in dressing or undressing, bathing, or eating. Collects non-invasive body fluid specimens or gathers vital signs but does not start or administer intravenous fluids. Aids physicians and nursing staff members with procedures if...

  • Patient Service Rep

    13 hours ago


    Cleveland, United States Tennessee Oncology Full time

    Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient...


  • Cleveland, United States Case Western Reserve University Full time

    Job Description POSITION OBJECTIVE The Manager of Clinical Experience and Community Partnerships is a critical leadership position within the Physician Assistant Program at Case Western Reserve University. The manager will be responsible for providing support for the 12-month clinical curriculum for the physician assistant program. The manager will work...


  • Cleveland, United States Cavalier Mobile X-Ray Full time

    $7,500 Sign-On Bonus!! Tired of being stuck in an office, hospital or clinic? Imagine having the Buckeye State as your office! As a Mobile Radiologic Technologist, you'll travel to patient locations, use 100% Direct Digital X-ray Technology that helps diagnose patients. In addition to your skills as a radiographer, you'll also need to be a safe driver. Come...


  • Cleveland, United States Compass Group Full time

    Patient Services Manager in Training, Morrison / Cleveland ClinicClick Here to Apply OnlineJob Description Morrison Healthcare Salary: $58000 / yearOther Forms of Compensation: Pay Grade: 10 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's...


  • Cleveland, United States Care Alliance Full time

    Job DescriptionJob DescriptionDescription:Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance...


  • Cleveland, United States The Omnia Paratus Group Full time

    About the job Patient Care Technician Patient Care Technician - PCT Location: Cleveland / Ohio Employment type: Full-Time Pay: Competitive/hour Req#: 21000MBH PURPOSE AND SCOPE: Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance...


  • Cleveland, United States A2Z Dental & Braces Full time

    Front Desk Receptionist (Must have experience) **Duties**: - Greet and welcome patients and visitors in a friendly and professional manner - Answer phone calls, schedule appointments, and manage patient inquiries - Verify patient information and insurance coverage - Collect and process payments from patients - Maintain patient records and update necessary...


  • Cleveland, United States Cleveland Area Hospital, Inc. Full time

    POSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. Reasonable accommodations may be made...


  • Cleveland, United States Cleveland Area Hospital Inc Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients. ...


  • Cleveland, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic's Head & Neck Institute is a multi-specialty institute that cares for the full range of disorders of the ear, nose and throat. Here, you will work alongside passionate and dedicated caregivers, receive endless support and...


  • Cleveland, United States Staffing Solutions Enterprises Full time

    Patient Support Representative Pay: $18/hourly Length: 2 months Hours: M-F, 8:30-5 Location: West of Cleveland This is an outstanding career opportunity with our Cleveland Client! They are looking to add to their customer service department to meet their growing needs! Essential Requirements: Answering phones from patients and redirecting calls to the...


  • Cleveland, United States Staffing Solutions Enterprises Full time

    Job DescriptionJob DescriptionPatient Support RepresentativePay: $18/hourlyLength: 2 monthsHours: M-F, 8:30-5Location: West of ClevelandThis is an outstanding career opportunity with our Cleveland Client! They are looking to add to their customer service department to meet their growing needs!Essential Requirements: Answering phones from patients and...


  • Cleveland, United States Northeast Ohio Neighborhood Full time

    Job DescriptionJob DescriptionGeneral Duties The Patient Centered Medical Home (PCMH) Care Coordinator will be responsible for faciliating care coordination services for NEON patients who need wellness and preventive care. The PCMH Care Coordinator will assist with the management of the computerized data repository (Population Health Analytics), including...


  • Cleveland, United States Cleveland Clinic Full time

    Join Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...


  • Cleveland, United States Cleveland Clinic Full time

    Join Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in...


  • Cleveland, United States Community Health System Full time

    Job Description POSITION PURPOSE The Patient Care Technicians (PCT), under supervision of the Nurse Manager and the nursing supervisor is responsible for the nursing care of the patients in the emergency department and is responsible for the direction of patient care. The PCT delivers care based on patient needs appropriate for the infant, pediatric,...


  • Cleveland, United States Cleveland Clinic Full time

    The Department of Dermatology is seeking an experienced Physician Assistant or Nurse Practitioner for PRN coverage. The APP will function in a "go where needed" capacity to provide access to dermatology care for patients across the health system. The ideal candidate has direct experience performing comprehensive full body skin exams, and managing routine...