IT Support Specialist I: Field Technician
4 weeks ago
Job Description
Job Description Description:
COMPANY OVERVIEW
CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.
We are a mission-focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.
MISSION
We improve lives through improving the well-being of families through high-quality, compassionate health care.
CORE VALUES
RESPECT
We treat all persons with dignity and compassion
INTEGRITY
We build trust through honesty, word and deed
EXCELLENCE
We use best practices to deliver exceptional quality care
AFFORDABILITY
We manage resources to provide affordable healthcare
TEAMWORK
We work together as a team in the interest of patient care
COMPREHENSIVE BENEFIT PACKAGE
Competitive Compensation
Health, Dental, Vision & Life Insurance
Retirement Plans 403(B)- Company Match Contributions
Basic Life Insurance
Basic Life Insurance for your Spouse & Children
Short & Long-Term Disability
Flexible Spending Account (FSA)
Wellness Employee Assistance (EAP)
Travel Reimbursement
Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
Benefits start after 30 days
Fun & Energetic, Family-Based Environment
JOB DESCRIPTION
The IT Support Specialist I will assist with providing first level technical support for inbound calls, ticketing system requests and assigned tasks. The IT Support Specialist will assist with troubleshooting a variety of software applications, hardware devices and IT systems. The position will also be responsible for inventory control and device maintenance.
DUTIES AND RESPONSIBILITIES
The IT Support Specialist is expected to provide technical support for the following:
SOFTWARE
NextGen EHR / EPM / EDR
Microsoft Office
Microsoft Outlook
Adobe Acrobat
HARDWARE
Dell desktop and laptop computers
HP laser printers, Epson inkjet printers and Zebra label writers
Otech tablets and kiosks
Fujitsu scanners
Apple iOS devices
FAX machines
Cisco IP phones
WORK ENVIORNMENTS
Clinical
Call center
Office
OTHER DUTIES
Performs workstation set ups and relocations
Performs inventory maintenance and organization
Performs cable management
Performs account management of IT systems
Provides technical assistance for meetings and presentations
Creates detailed documentation of work performed
Performs non-routine assignments as needed
Requirements:
PERFORMANCE STANDARDS:
Education, Certifications and/or Experience:
Associates degree in an IT concentration
Minimum two years’ of work experience in an IT environment
IT certifications preferred
Driver's License
KNOWLEDGE:
Proficiency in computer hardware and software application concepts
Familiarity with networking technologies
Help desk and/or call center environment experience desired
Must be able to work in a highly dynamic work environment
Must be able to handle concurrent assignments
Must be highly organized and have a high attention to detail
Must have good verbal and written communication skills
Must have good interpersonal skills and provide professional service
Must be able to operate a motor vehicle
PHYSICAL REQUIREMENTS
Ability to perform the essential functions of the position
Ability to meet the attendance requirements of the position
Ability to sit, stand, stoop and bend to perform job duties
Ability to lift and move reasonably heavy equipment assisted and unassisted
Ability to deliver excellent customer service
SCHEDULE:
Monday to Friday, 8:00 am to 5:00 pm
Required to work after hours and weekends as needed
Reports to:
Director of IT Services
Salary:
$18 - $21 an hour
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