Night Audit Supervisor

3 days ago

Fort Lauderdale, United States B Hotels & Resorts Full time

Night Audit Supervisor

Job Summary: The Night Audit Supervisor oversees the nightly operations of the hotel, ensuring accuracy in financial reporting and exceptional guest service throughout the late-night hours. This position requires a keen eye for detail, strong organizational skills, and the ability to manage a small team effectively.

Key Responsibilities:

* Financial Duties: * Conduct nightly audits of hotel financial transactions to ensure accuracy and completeness. * Verify all revenue from various departments (rooms, food & beverage, etc.) and reconcile discrepancies. * Prepare daily financial reports summarizing revenue, occupancy rates, and other pertinent information for management. * Guest Service: * Monitor and ensure exceptional guest service standards are maintained during the night shift. * Handle guest inquiries, requests, and complaints promptly and professionally. * Coordinate with other departments to fulfill guest needs and resolve issues as they arise. * Team Supervision: * Supervise night audit team members, including training, scheduling, and evaluating performance. * Provide guidance and support to ensure tasks are completed accurately and on time. * Foster a positive and productive work environment among team members. * Systems Management: * Operate and troubleshoot hotel property management systems (PMS) Opera and other relevant software. * Ensure all systems are functioning correctly and address any technical issues that may arise. * Maintain security of confidential information and comply with hotel policies and procedures. * Night Operations Oversight: * Conduct regular inspections of the property to ensure safety and security protocols are followed. * Monitor hotel facilities, equipment, and public areas for cleanliness and functionality. * Respond to emergencies and escalate issues to appropriate management personnel when necessary.

Qualifications

* Proven experience in hotel night audit operations, with at least 2-3 years in a supervisory or managerial role preferred. * Strong understanding of accounting principles and financial reporting. * Excellent communication and interpersonal skills, with a focus on guest satisfaction. * Ability to work independently and make sound decisions under pressure. * Proficiency in hotel management software (PMS) and Microsoft Office Suite. * Flexible schedule, including nights, weekends, and holidays as needed.

Education:

* High school diploma or equivalent required. * Additional education in hospitality management or related field preferred.

Physical Requirements:

* Ability to stand, walk, and occasionally lift and/or move up to 25 pounds.

Working Conditions:

* Work primarily during nighttime hours, with occasional daytime responsibilities as needed. * Exposure to various weather conditions when performing property inspections.

The role of a Night Audit Supervisor is pivotal in maintaining the operational efficiency and financial accuracy of a hotel during overnight hours. It requires a combination of financial acumen, leadership skills, and a commitment to delivering exceptional guest experiences. This position offers a unique opportunity to contribute to the overall success of the hotel while overseeing nightly operations with diligence and professionalism.

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA's):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests' needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays We offer Six (6) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

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