Overnight Member Services Representative

4 months ago

Cypress, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each days enteries.
  • Create a bank deposit for next day.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occassionally lift up to 50 lbs.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Member Services Representative

    5 months ago

    Cypress, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Member Services Representative

    5 months ago

    Cypress, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Customer Service Representative

    2 weeks ago

    Cypress, Texas, United States Costco Full time

    As a valued member of the Costco team, you will have the opportunity to work in a dynamic and fast-paced environment where customer satisfaction is our top priority. Your role as a Customer Service Representative will involve processing member orders, collecting payment, and providing exceptional service to ensure a positive shopping experience.The estimated...

  • Client Services Representative

    7 days ago

    Cypress, California, United States HealthSmart MSO Full time

    About the RoleAs a Client Services Representative with HealthSmart MSO, you will be the first point of contact for our clients' members and providers. This role requires strong communication and problem-solving skills to address inquiries and resolve issues related to various health programs, including Medi-Cal, Commercial, Covered California, Medicare, and...

  • Customer Service Representative

    2 weeks ago

    Cypress, United States APR Consulting Full time

    Customer Service Representative Location: Cypress, California Type: Contract Job #79147 Customer Service Representative - Phones Typing Skills Test and a Microsoft Word and Excel Test are required with each submission. Must reach at least 50 wpm and at least an 90% passing score for the Word and Excel test. Job Duties Handle inbound...

  • Customer Service Team Member

    2 weeks ago

    Cypress, Texas, United States Staff My Agency Full time

    Join us at Staff My Agency as a Customer Service Team Member where you will play a vital role in providing exceptional customer experiences and helping our business grow. As a successful State Farm Agent's representative, you will have the opportunity to work in a dynamic environment with a strong focus on customer satisfaction.About the RoleThis is an...

  • Customer Service Team Member

    2 weeks ago

    Cypress, Texas, United States U-Haul Full time

    Are you looking for a rewarding career in customer service? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences, ensuring that customers receive all the help they need with their rental...

  • Customer Service Representative

    3 weeks ago

    Cypress, United States Jeff Adragna - State Farm Agent Full time

    Benefits:Company partiesCompetitive salaryFlexible scheduleFree food & snacksPaid time offSigning bonusROLE DESCRIPTION: Hello and thank you for visiting my site! My name is Jeff Adragna; I am a proud father, husband and Christ follower. My family is my driving force to help other families achieve their financial goals.The Adragna agency has been open since...

  • Customer Service Representative

    3 weeks ago

    Cypress, United States Jeff Adragna - State Farm Agent Full time

    Benefits: Company parties Competitive salary Flexible schedule Free food & snacks Paid time off Signing bonus ROLE DESCRIPTION: Hello and thank you for visiting my site! My name is Jeff Adragna; I am a proud father, husband and Christ follower. My family is my driving force to help other families achieve their...

  • Customer Service Representative

    3 weeks ago

    Cypress, United States APR Consulting Full time

    Customer Service Representative Location: Cypress, California Type: Contract Job #78688 APR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry. LOCATION: Cypress, CA 90630 POSITION: Customer Service Representative DURATION: Potential to be converted depending on...

  • Customer Service Representative

    3 weeks ago

    Cypress, United States APR Consulting Full time

    Customer Service Representative Location: Cypress, California Type: Contract Job #78688 APR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry. LOCATION: Cypress, CA 90630 POSITION: Customer Service Representative DURATION: Potential to be converted depending on...

  • Customer Service Representative

    6 months ago

    Cypress, United States APR Consulting Full time

    APR has been engaged to identify a hardworking Customer Service Representative for one of our biggest clients in the automotive industry.LOCATION: Cypress, CA 90630POSITION: Customer Service RepresentativeDURATION: Potential to be converted depending on business needsSHIFT: 1st shift, needs to be flexible, either M-F, 8:00 AM – 5:00 PM, or M-F, 7:00 AM –...

  • Customer Service Representative

    2 months ago

    Cypress, United States TPI Staffing Full time

    Bilingual Customer Service Representative, Cypress -2 openings! Temp to Hire$18.00 per hour. This is NOT a remote position, it's in the office. Duties. Provide exceptionally engaging service and technical support to customers. Will be responsible for Customer Service Representative, Customer Service, Bilingual, Representative, Payment Processing, Retail,...

  • Service Experience Representative

    2 weeks ago

    Cypress, Texas, United States Domino's Pizza LLC Full time

    Welcome to Domino's Pizza LLC, where we are passionate about serving our customers and delivering exceptional results!We are currently seeking a highly motivated Service Experience Representative to join our team!This role is located at 13203 Fry Road, Suite 900 and the estimated salary is $12-$15 per hour, depending on experience and qualifications.About...

  • Customer Service Representative

    5 days ago

    Cypress, Texas, United States Domino's Pizza LLC Full time

    Company OverviewDomino's Pizza LLC is a leading pizza delivery company with a strong presence in the market.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Salary Range: $12-$15 per hour, depending on experience.About the JobAs a Customer Service Representative at Domino's, you will be...

  • Customer Service Representative

    7 days ago

    Cypress, California, United States LH Global Consulting Full time

    Job OverviewWe are seeking a Customer Service Representative to fill a key role at LH Global Consulting.Salary:$45,000 - $60,000 per annumKey ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing exceptional service to our clients. This includes handling customer inquiries and complaints, providing product and service...

  • Sales and Customer Service Representative

    2 weeks ago

    Cypress, Texas, United States Levi Strauss & Co. Full time

    **About the Role:**We are seeking a highly motivated individual to join our team as a Sales and Customer Service Representative at Levi Strauss & Co.**Key Responsibilities:Assist customers in finding and selecting merchandiseProvide exceptional customer service by addressing inquiries and resolving complaintsMaintain a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Cypress, California, United States CVS Health Full time

    Customer Service RepresentativeAs a Customer Service Representative at CVS Health, you will play a vital role in delivering exceptional customer experiences, maintaining a clean and organized store environment, and contributing to the success of our team.**Key Responsibilities:**Provide prompt and courteous service to customers, responding to their needs and...

  • Customer Service Representative

    3 weeks ago

    Cypress, United States StaffMyAgency LLC Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will help license and train the right person with the right skill set! We seek an energetic professional interested in helping our business grow...

  • Customer Service Representative

    2 weeks ago

    Cypress, United States StaffMyAgency LLC Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will help license and train the right person with the right skill set! We seek an energetic professional interested in helping our business grow...