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2 days ago
PetVet Care Centers' Rancho Village Veterinary Hospital At PetVet Care Centers, our mission is to improve the lives of animals and peopleproviding exceptional and compassionate care at every stagefor all the moments that matter.? We deliver the Ultimate Care Experienceevery pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.? With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service.
Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high?stress situations. Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. Handles basic medical emergencies for pets and owners, ensuring safety and well?being. Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts. Assists with retail sales, weighing pets, processing faxes, and maintaining records. Reconciles cash drawer and performs end?of?day duties for accurate financial transactions.
Qualifications
(Required) 1?2 years of experience in a veterinary clinic. High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience. Knowledge of clerical procedures and ability to organize files and records. Excellent customer service skills, providing courteous and prompt assistance.
Accurate cash handling and cashiering abilities. Strong multitasking skills with attention to detail. Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds. Preferred Skills (Nice to Have) Medical terminology.
Schedule Will be scheduled full time for 30?40 hours a week for a total of 4?5 shifts per week. Rotating schedule. Must have weekend availability.
What We Offer
We care deeply about supporting our team membersprofessionally and personally.
Benefits
include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing supportincluding Calm app access and 24/7 EAP CE stipends and career development resources Grant Circlea relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $19 $21 USD Equality Statement PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V #J-18808-Ljbffr
