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Assistant General Manager

2 months ago

Sunnyvale, United States Keke's Full time
POSITION SUMMARY:As the Assistant General Manager of our restaurant, you will oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service, satisfaction, food quality, cleanliness, and sanitation.

Supervisory Responsibilities:

•Hires and trains restaurant staff.

•Organizes and oversees the staff schedules.

•Conducts performance evaluations that are timely and constructive.

•Handles discipline and termination of employees in accordance with restaurant policy.

Why work for Keke's Breakfast Cafe

KEY DUTIES/RESPONSIBILITIES:

•Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

•Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

•Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.

•Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

•Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

•Make employment and termination decisions consistent with the General Manager, guidelines for approval or review.

•Fill in where needed to ensure guest service standards and efficient operations.

•Continually strive to develop your staff in all areas of managerial and professional development.

•Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

•Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.

•Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.

•Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

•Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

•Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

•Function as front of house expeditor on high volume days while simultaneously providing back of house leadership.

•Provide advice and suggestions to the General Manager as needed.

Qualifications

•Be 21 years of age.

•Be able to communicate and understand the predominant language(s) of the restaurant's trading area.

•Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.

•Possess excellent basic math skills and have the ability to operate a cash register or POS system.

•Be able to work in a standing position for long periods of time (up to 5 hours).

•Be able to reach, bend, stoop and frequently lift up to 50 pounds.

•Must have the stamina to work 50 to 60 hours per week.

•MUST be available EVERY DAY from 6:00 a.m. to 5:00 p.m.

•Minimum two years management experience.

•Minimum two years' experience in full service or fast casual restaurant.

•Must have reliable transportation.

•Able to conform to all Keke's Breakfast Cafe dress code standards.

•Keke's must be your primary place of employment.

REASONABLE ACCOMMODATION:

Smart Hospitality Group, LLC, will provide reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and perform the job's essential functions. This position description should be applied

accordingly.