Project Manager

2 weeks ago

Wilmington, United States Gfedaleroof Full time

Summary The Project Manager is constantly equipping, motivating, and supporting Site Managers and other members of the Production Team for sustained, exceptional customer service and workmanship for all of our customers, all of the time. He or she is responsible for the consistency, profitability, and success of all projects assigned to his or her team. The Project Manager is tasked with continually analyzing and assessing all aspects of production to make timely, informed decisions and goals. He or she continually spreads the company vision, culture, and attitude to other members of the Production Team. He or she is an organized, detail-oriented, trade-knowledgeable individual who excels in communication and empowering others, whether that be Site Managers, crews, or other team members.

Essential Duties and Responsibilities: Creates and executes a schedule of planned visits to project sites. Contacts homeowners with approved contracts (welcome email and greeting), schedules visits (as needed), and communicates with customers on schedule changes. Meets with homeowners to develop project specifications ("specs") when necessary. Visits project sites, confirms measurements and materials provided by the Estimator, identifies issues that might affect the successful completion of the project, and clarifies any identified issues with the homeowner. Determines pre-project gross margin. Updates DataForma ("DF") with pre-project labor and material estimates and ensures gross margins meet Company guidelines. Initiates contact with Estimators, Sales Manager or Production Manager to resolve any open items. Orders materials. Places orders for all materials with chosen suppliers. Updates DF as needed. Updates systems. Ensures all details, events, statuses and notes are updated in the current CRM system or systems. Determines and Updates Project Schedule Score. PM uses schedule score guide, experience, and, and current factors to predict the amount of time each project assigned to him or her should take from job start to getting a signed Certificate of Completion (COC). PM updates schedule score when applicable (change orders, mid-project material delays, crew availability issues, etc.) Updates Pre-Job Margins and Budget when applicable. PM updates pre-job margin and budget when he or she makes a mistake pre- job start, or when he or she catches a sales mistake at any time before, during, or after a project start. PM will check with the Production Manager when unsure about updating the pre-job margin and budget. Ensures the timely start of projects and project phases. Visits the project site on the morning of the start when needed. Ensures Site Manager is timely to project starts and communicative with customers and crews. Ensures all materials and equipment are on site, crews have and understand the instructions for the project, and crews have the proper corporate attire and required safety equipment so the project can commence. Updates DF and email chain as required. Monitors the progress of all projects. Communicates with project scheduling team, Site Manager, and work crew leaders to identify issues that negatively impact the completion of the project. Communicates with the Customer to answer questions or concerns. Updates DF and email chain as required. Ensures the proper completion of projects. Receives communication from the work crew leaders when the leader believes the project has been completed to the contract terms, the Company's standards, and the Customer's satisfaction. Ensures the Site Manager visits the site, inspects the project, and secures a signed Certificate of Completion to confirm these points. Notifies Billing Specialist that the project has been completed and that the final invoice is needed. Updates DF and email chain as required. Responsible for securing the final payment. Ensures that the site pm meets with Customers to review the work and secure their signature on the Certificate of Completion ("CoC"). Documents any punch list items on the CoC and arranges to have them completed promptly. Resolves any questions, concerns, or misunderstandings with Customers that prevent the final payment from being secured. Provides Customers with the final invoice and requests payment. Connects Customers with Billing Specialist if paying by credit card or e-check. Updates DF and email chain as required. Closes the project. Ensures that the team submits the executed CoC and the final payment to the Billing Specialist for processing. Files the Customer Folder in the Closed Projects file. Updates DF and email chain as required. Reconciles pre-project and post-project margins. Analyzes the difference between the pre- and post-project margins and discussed that with the Production Manager at 1-on-1 meetings. Identifies opportunities for improvement and creates/implements strategies to capture them. Requirements:

A high school degree. Additional training or coursework in construction skills, estimating, and/or customer service is a plus. 5+ years of experience in the home building, remodeling, or renovation markets as a skilled tradesman or project manager. A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services. A demonstrated understanding of home insurance and how home insurance claims are processed. Strong 4-function math skills: addition, subtraction, multiplication, and division. Demonstrated computer skills using a service-oriented CRM system, including mobile access. Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.

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