Application Support Specialist

1 month ago

Maple Grove, United States Highland Bank Full time

We have an exciting career opportunity for an **Application Support Specialist** at our location

**Position Summary:**

Under general supervision, in line with established policies and procedures, provides support of core processing and other banking applications for the entire organization.

**Essential Duties and Responsibilities:**

- Manages projects implementing new systems and upgrading existing systems.

- Manages system functionality issues by logging support tickets with our application vendors and escalating them depending on the severity.

- Responsible for systems access to core application software and systems including SilverLake, Teller, Synapsys, Synergy, Banno(digital banking), cash management, ProfitStars, Remote Deposit, Mobile Deposit, Wires, ACH, LoanVantage, DecisionPro, and LaserPro. Resolves software problems in a timely manner and collaborates with users and software and hardware vendors on more complex problems. Identifies and communicates system and workflow procedural problems to the Director of Operations and Chief Technology Officer for resolution.

- Receives, analyzes, plans, and processes requests for specification changes, new product set up, mass changes, etc. Advises user on change implications, implementation schedule, etc.

- Reviews software releases and updates. Develops documentation, instructions, and communication pieces in accordance with company standards and procedures for users and, as needed, provides training on expected changes and enhancements. Coordinates the loading of software releases and updates with Director of Operations and Chief Technology Officer.

- Develops reports in Business Analytics, Monarch, etc. to extract information for operations, audit and compliance, and management.

- Remains cognizant of new and enhanced software programs and researches how these enabling programs can benefit internal and external users to include bank customers.

- Develops procedures and documentation for new software modules. Maintains and updates procedures as needed for all modules. Maintains support reference material for software and specifications.

- Develops, coordinates, and implements software training programs for users.

- Maintains a high degree of technical knowledge; trains and educates self in new areas of job knowledge through formal education, self-study, and reading of trade journals.

- Takes leadership role in keeping abreast of recent core banking software and hardware technological developments and advancements and reports back to bank management.

- Assists Bank Technologies personnel with continual research and analysis of new and developing technologies, in addition to aiding the Chief Technology Officer in the development of both a short and long term technology strategy plan for the bank

- Responsible for maintaining and developing personal knowledge and proficiency in the area of banking processes and technologies.

- Provides software and hardware support for all interrelated core system and loan system as well as any peripheral equipment.

- Schedules periodic preventative maintenance calls. Investigates, troubleshoots and resolves software and hardware operational and technical issues on a timely basis. Creates and maintains a service log of all routine and non-routine maintenance service issues and resolution matters.

- Work with Jack Henry to resolve issues. Ensures that system configuration and documentation is updated and complete.

- Work with bank customers to install and resolve remote capture issues.

- Develop Workflows to achieve business goals relating to internal processes. Development includes building E-Forms using HTML/CSS and JavaScript and writing Unity Scripts using Visual Basic .NET (VB.NET) for use with workflow.

- Maintain, and provide documentation for Workflows including the cash management and file maintenance workflows.

- Develop custom programs in C++ and Nintex to meet specialized reporting and automation needs as identified by the business.

- Oversee and support the Account Analysis process each month and provide training on back room procedures.

- Perform quarterly application audits of core banking software including any interrelated systems.

- Ensures the security of systems by performing patching and making sure that controls are in place so that there isnt any unauthorized access.

- Responsible for performing quarterly audits of the user access and privileges.

- Responsible for developing, implementing, and enforcing policies, standards, and methodologies.

- Oversees information systems employee administration, including selection, training, and personnel development.

- Consults with top management in order to help determine both technical and business goals; make detailed plans for the accomplishment of these goals.

- Direct and coordinate the planning, research, management and operation of information systems infrastructure.

- Provides system support and troubleshooting of computer hardware and software applications for end users.

- Helps design and implement the disaster recovery plan.

- Develops internal controls documentation for information technology.

- Maintains the physical security plans and provides annual training.

- Conducts monthly information security training using KnowBe4.

- Perform other duties as required.

**service respnsibilities:**

- Seek to understand the customers business/problem.

- Assesses and identifies customers needs/alternative solutions.

- Promptly provides products and/or solutions to meet the needs/address concerns.

- Keep customers informed and updated on status.

- Take ownership of complaints/problems and ensures they are resolved to the customers satisfaction.

- Ensures that customer satisfaction will be exceptional.

**Job qualifications:**

* BA degree or equivalent required;

* One to two years as an Application Support Specialist or equivalent position;

* Ability to work independently with little direction and supervision

* Strong customer service and interpersonal skills

* Strong verbal and written communication skills

* Have a high level and detailed knowledge of Wire and ACH regulatory banking compliance and internal/external audit experience, in order to properly perform the duties of this position

  • Operations Support Specialist

    2 months ago

    Maple Grove, United States Celestica, Inc. Full time

    Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identif Support Specialist, Operations, Support, Specialist, Operation, Manufacturing

  • Operations Support Specialist

    2 months ago

    Maple Grove, United States Celestica Full time

    Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identif Support Specialist, Operations, Support, Specialist, Operation, Manufacturing

  • Clinic Support Specialist

    1 month ago

    Maple Grove, Minnesota, United States University of Minnesota Physicians Full time

    Why M Physicians?Regardless of role, we recognize that every member of our team is vital The Clinic Support Specialist facilitates coordination for patients receiving specialty care for M Health Fairview. This role assists specialty patients, family and health care providers with all scheduling, record gathering, medical record retrieval, Rightfax...

  • Clinic Support Specialist

    1 month ago

    Maple Grove, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Clinic Support Specialist facilitates coordination for patients receiving specialty care for M Health Fairview. This role assists specialty patients, family and health care providers with all scheduling, record gathering, medical record retrieval, Rightfax...

  • Clinic Support Specialist

    1 month ago

    Maple Grove, United States University of Minnesota Physicians Full time

    Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Clinic Support Specialist facilitates coordination for patients receiving specialty care for M Health Fairview. This role assists specialty patients, family and health care providers with all scheduling, record gathering, medical record retrieval, Rightfax...

  • Sr Commodity Specialist

    1 month ago

    Maple Grove, United States Nortech Systems Full time

    Great People Making Lifesaving Products We are currently seeking a Senior Commodity Specialist to join our highly skilled, dynamic team. Nortech Systems is a global leader in digital connectivity and data management engineering and manufacturing for medical device, aerospace, defense and industrial markets. We are a low-volume, high-mix global manufacturer...

  • Professional Educational Specialist

    3 weeks ago

    Maple Grove, United States Talent Software Services Full time

    Professional Educational Specialist Job Summary: Talent Software Services is in search of a Professional Educational Specialist for a contract position in Maple Grove, MN. The opportunity will be one year with a strong chance for a long-term extension. Position Summary: Focused on supporting the Professional Education (ProfEd) team for PI Vascular, with a...

  • Inventory Control Specialist

    1 month ago

    Maple Grove, United States Advatix Full time

    Inventory Control Specialist II Role Summary Our client seeks an Inventory Control Specialist II to join their rapidly growing team. The Inventory Control Specialist II is responsible for inventory control processes and ensures that quality control initiatives are accurately followed and reported. They will be accountable for registering all pertinent data...

  • Inventory Control Specialist

    4 weeks ago

    Maple Grove, United States Advatix, Inc. Full time

    Job DescriptionJob DescriptionInventory Control Specialist II Role Summary Our client seeks an Inventory Control Specialist II to join their rapidly growing team. The Inventory Control Specialist II is responsible for inventory control processes and ensures that quality control initiatives are accurately followed and reported. They will be accountable for...

  • Inventory Control Specialist

    4 weeks ago

    Maple Grove, United States ADVATIX - Advanced Supply Chain and Logistics Full time

    Inventory Control Specialist IIRole SummaryOur client seeks an Inventory Control Specialist II to join their rapidly growing team. The Inventory Control Specialist II is responsible for inventory control processes and ensures that quality control initiatives are accurately followed and reported. They will be accountable for registering all pertinent data to...

  • Inventory Control Specialist

    4 weeks ago

    Maple Grove, United States Advatix Full time

    Inventory Control Specialist IIRole SummaryOur client seeks an Inventory Control Specialist II to join their rapidly growing team. The Inventory Control Specialist II is responsible for inventory control processes and ensures that quality control initiatives are accurately followed and reported. They will be accountable for registering all pertinent data to...

  • Inventory Control Specialist

    1 month ago

    Maple Grove, United States ADVATIX - Advanced Supply Chain and Logistics Full time

    Inventory Control Specialist IIRole SummaryOur client seeks an Inventory Control Specialist II to join their rapidly growing team. The Inventory Control Specialist II is responsible for inventory control processes and ensures that quality control initiatives are accurately followed and reported. They will be accountable for registering all pertinent data to...

  • Regulatory Affairs Specialist II

    1 month ago

    Maple Grove, Minnesota, United States Boston Scientific Full time

    Recruiter: Spencer Gregory HaleRegulatory Affairs Specialist IIAbout the role:At Boston Scientific, our products and technologies are used to treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Peripheral Interventions (PI) we design,...

  • Regulatory Affairs Specialist II

    4 weeks ago

    Maple Grove, United States Boston Scientific Full time

    Recruiter: Spencer Gregory Hale   Regulatory Affairs Specialist II   About the role: At Boston Scientific, our products and technologies are used to treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Peripheral Interventions (PI) we...

  • Regulatory Affairs Specialist II

    1 month ago

    Maple Grove, United States Boston Scientific Full time

    Recruiter: Spencer Gregory Hale Regulatory Affairs Specialist II About the role: At Boston Scientific, our products and technologies are used to treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets. In Peripheral Interventions (PI) we design,...

  • Support Specialist

    2 weeks ago

    Downers Grove, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsDowners Grove-1516 Butterfield Rd, Ste A time typePart time posted onPosted 2 Days Ago job requisition idR00123203 Store - CHI-DOWNERS GROVE/FINLEY, IL**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most...

  • Peer Support Specialist

    1 month ago

    Maple Heights, United States Signaturehealthinc Full time

    ** Peer Support Specialist** **Job Category****:** Administrative **Requisition Number****:** PEERS003490 Showing 1 location **Job Details** **Description** Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services...

  • Regulatory Specialist

    3 weeks ago

    Maple Grove, United States Insight Global Full time

    Job Title: Regulatory Affairs Specialist II Location: Maple Grove, MN Pay range: $88,020 to $107,000 Work mode: Hybrid (Tuesdays onsite) Day to day: Insight Global is looking for a Regulatory Affairs Specialist II to join their Peripheral Interventions team. This candidate is acting as a product owner and is responsible for regulatory affairs support on a...

  • Regulatory Specialist

    3 weeks ago

    Maple Grove, United States Insight Global Full time

    Job Title: Regulatory Affairs Specialist IILocation: Maple Grove, MNPay range: $88,020 to $107,000Work mode: Hybrid (Tuesday's onsite)Day to day:Insight Global is looking for a Regulatory Affairs Specialist II to join their Peripheral Interventions team. This candidate is acting as a product owner and is responsible for regulatory affairs support on a global...

  • Regulatory Specialist

    3 weeks ago

    Maple Grove, United States Insight Global Full time

    Job Title: Regulatory Affairs Specialist IILocation: Maple Grove, MNPay range: $88,020 to $107,000Work mode: Hybrid (Tuesday's onsite)Day to day:Insight Global is looking for a Regulatory Affairs Specialist II to join their Peripheral Interventions team. This candidate is acting as a product owner and is responsible for regulatory affairs support on a global...