See more Collapse

Restaurant General Manager

2 months ago

Willingboro, United States Taco Bell Full time
Job Details

Job Location: 016185 - Willingboro - Willingboro, NJ

Position Type: Restaurant General Manager

Salary Range: Undisclosed

Description

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:
Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality
Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial
Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources
Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures
Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

We have other current jobs related to this field that you can find below

  • Manager

    3 months ago

    Willingboro, United States Priya Donut Corp Full time

    As a General Manager you administer, direct and oversee the effective recruitment and development of your subordinates. The General Manager is directly responsible for ensuring the proper implementation and effective application of all operational standards of quality service & cleanliness. A General Manager will operate his/her restaurant in a cost...

  • Shift manager

    3 months ago

    Willingboro, United States Arby's Full time

    JOB DESCRIPTION We’re glad you’re here. You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. You’re in the right place if you’re here for: Advancement opportunity Competitive pay Training & development programs Paid time off* 401k with company match* Commuter benefits*...

  • Shift Leader

    3 weeks ago

    Willingboro, United States SUMMERWOOD MASTER Full time

    Job DetailsJob Location 016185 - Willingboro - Willingboro, NJ Position Type Shift Leader Description Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning. Basic Purpose and Objectives of the Position The...

  • Office Manager

    4 weeks ago

    Willingboro, United States Children's Home of Reading Youth & Family Services Full time $17 - $20

    Summary of Position:Provide general and specialized support services for management staff and the Agency. Manage the Agency’s computerized systems and processes and the general functions of the administrative office. They carry out routine office activities, handle extraordinary correspondence, and manage all training/meeting arrangements. Assists Program...

  • PATIENT SERVICES MANAGER II

    3 months ago

    Willingboro, United States Compass Group Full time

    PATIENT SERVICES MANAGER II - Willingboro, NJClick Here to Apply OnlineJob Description Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafs feature socially responsible practices and...

  • Crew Team Member

    2 weeks ago

    Willingboro, United States McDonald's Full time

    Crew Team Member WILLINGBORO-RANC (02490) Job Description We're always hiring new crew team members for our restaurant! Incredible teamwork with a side of I can be myself here. With competitive rates to compliment your availability and experience levels. And that's just the beginning. We offer opportunities for career growth, college tuition...

  • Accounts Payable Manager

    3 weeks ago

    Willingboro, United States Gateway Search Associates Full time

    Job DescriptionJob DescriptionManage accounts payable processes, oversee vendor payments, and ensure accurate financial transactions. Ideal candidates will have robust experience in accounts payable management, strong organizational skills, and leadership abilities. Oversee accounts payable functions and manage the team, including task assignment and...

  • Director of Quality Management

    4 weeks ago

    Willingboro, United States Pivotal Placement Services Full time

    Director of Quality Management Job!Daily Responsibilities for a Director of Quality Management You will be focused on Quality Management and preventative risk management. Your expertise will grow within Survey Prep and readiness. You will also have influence on Infection Control, Employee Health, and education. Requirements for This Director of Quality...

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States Host Healthcare Full time

    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Operating Room in Willingboro , NJ . Why Choose Host Healthcare? Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home....

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States Host Healthcare Full time

    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Pre-Op in Willingboro , NJ . Why Choose Host Healthcare? Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home. Starting the...

  • Travel Nurse RN

    3 months ago

    Willingboro, United States Host Healthcare Full time

    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Critical Access in Willingboro, NJ.Why Choose Host Healthcare?Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home....

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States Host Healthcare Full time

    Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Operating Room in Willingboro, NJ.Why Choose Host Healthcare?Passionate and transparent team members have made Host Healthcare the agency of choice for new and experienced travelers looking for opportunities far away and close to home. Starting...

  • Travel Nurse RN

    4 weeks ago

    Willingboro, United States TravelNurseSource Full time

    TravelNurseSource is working with Host Healthcare to find a qualified Other RN in Willingboro, New Jersey, 08016!Pay Information$1,900 to $2,053 per weekAbout The PositionHost Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Critical Access in Willingboro, NJ.Why Choose Host Healthcare?Passionate...

  • Travel Registered Nurse

    2 weeks ago

    Willingboro, United States TravelNurseSource Full time

    TravelNurseSource is working with Host Healthcare to find a qualified Psych RN in Willingboro, New Jersey, 08046!Pay Information$2,103 to $2,256 per weekAbout The PositionHost Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Psychiatry in Willingboro, NJ.Why Choose Host Healthcare?Passionate and...

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States TravelNurseSource Full time

    TravelNurseSource is working with Host Healthcare to find a qualified OR RN in Willingboro, New Jersey, 08046!Pay Information$2,843 to $3,022 per weekAbout The PositionHost Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Operating Room in Willingboro, NJ.Why Choose Host Healthcare?Passionate and...

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States Host Healthcare Remote Work Freelance Full time

    Host Healthcare is seeking a travel nurse RN Preoperative for a travel nursing job in Willingboro, New Jersey.Job Description & RequirementsSpecialty: PreoperativeDiscipline: RNStart Date: 09/09/2024Duration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company with an immediate...

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States Host Healthcare Remote Work Freelance Full time

    Host Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Willingboro, New Jersey.Job Description & RequirementsSpecialty: OR - Operating RoomDiscipline: RNStart Date: 09/09/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company with an...

  • Travel Nurse RN

    3 months ago

    Willingboro, United States Host Healthcare Full time

    Job DescriptionHost Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Willingboro, New Jersey.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company with an immediate...

  • Travel Nurse RN

    3 weeks ago

    Willingboro, United States Host Healthcare Full time

    Job DescriptionHost Healthcare is seeking a travel nurse RN Preoperative for a travel nursing job in Willingboro, New Jersey.Job Description & RequirementsSpecialty: PreoperativeDiscipline: RNStart Date: 09/09/2024Duration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company with...

  • Travel Nurse RN

    2 weeks ago

    Willingboro, United States Host Healthcare Remote Work Freelance Full time

    Host Healthcare is seeking a travel nurse RN Psychiatric for a travel nursing job in Willingboro, New Jersey.Job Description & RequirementsSpecialty: PsychiatricDiscipline: RNStart Date: 09/09/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelHost Healthcare is an award-winning travel healthcare company with an immediate...