Front Desk Agent

4 weeks ago

Waltham, United States The Westin Waltham Full time

About Us:
Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an annual complimentary flu shot for associates on our medical/dental benefits. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization

We value U.S. military experience and invite all qualified military candidates to apply.

Overview:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Dental Front Desk

    3 weeks ago

    Waltham, United States Dental Associates of New England Full time

    We are looking for someone WITH **DENTRIX EXPERIENCE ONLY!**!! We are a large multi-specialty practice with locations in Waltham and Copley in Boston. We are looking for an experienced dental professional for our Waltham Location. The front desk duties include greeting patients, collecting co-payments, treatment plans, verifying and processing insurance...

  • Front Desk Supervisor

    1 month ago

    Waltham, United States HEI Hotels & Resorts Full time

    About Us Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an...

  • Front Desk Supervisor

    3 weeks ago

    Waltham, United States HEI Hotels & Resorts Full time

    About Us Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an...

  • Front Desk Supervisor

    4 weeks ago

    Waltham, United States HEI Hospitality LLC Full time

    About Us Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an...

  • Front Desk Receptionist

    2 months ago

    Waltham, United States Pro Sports Therapy, Inc Full time

    Front Desk Receptionist needed for physical therapy office located in Waltham, MA. Duties include: - Greeting and assisting clients/patients, scheduling appointments, and maintaining records and accounts as necessary. - Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Answer multi-line phone system,...

  • Front Desk Receptionist

    2 weeks ago

    Waltham, United States Pro Sports Therapy, Inc Full time

    Front Desk Receptionist needed for physical therapy office located in Waltham, MA. Duties include: - Greeting and assisting clients/patients, scheduling appointments, and maintaining records and accounts as necessary. - Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Answer multi-line phone system,...

  • Dental Front Desk Coordinator

    2 weeks ago

    Waltham, United States Children's Dental of Waltham Full time

    **Job Overview**: We are seeking a Front Desk Coordinator for a pediatric dental office with the experience in Dentrix, knolege of the MassHealth and private insurance benefits and a great team member. Pay: $25.00 - $30.00 per hour Expected hours: 40 per week **Benefits**: - 401(k) - 401(k) matching - Health insurance - Life insurance - Paid time...

  • Volunteer - Front Desk Greeter (Waltham)

    1 week ago

    Waltham, United States Charles River Community Health Full time

    **olunteer - Front Desk Greeter (Waltham)** **CLASSIFICATION/STATUS**: Volunteer, Unpaid **IMMEDIATE SUPERVISOR**: Site Manager **SUPERVISORY RESPONSIBILITIES**: None **PAY RANGE**:Unpaid **WHO YOU ARE**: **YOUR ROLE & IMPACT** The mission of **Charles River Community Health **(CRCH) is to partner with individuals and families so they can thrive and...

  • Front Desk Dental Receptionist

    2 weeks ago

    Waltham, United States Dental Associates of New England Full time

    **Our large cosmetic practice is looking for a friendly energetic front desk receptionist to join our team at our Waltham location.** **If this is you, We would love to meet! Please forward your resume for consideration.** Pay: $22.00 - $28.00 per hour Expected hours: 30 - 40 per week **Benefits**: - 401(k) - 401(k) matching - Dental insurance -...

  • Front Desk Receptionist

    1 week ago

    Waltham, United States Pro Sports Therapy, Inc Full time

    Front Desk Receptionist needed for physical therapy office located in Waltham, MA. Duties include: - Greeting and assisting clients/patients, scheduling appointments, and maintaining records and accounts as necessary. - Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Answer multi-line phone system,...

  • Front Desk Coordinator

    4 days ago

    Waltham, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionOrthopedic office is looking for a full time Medical Front Desk CoordinatorHours:Monday - Friday, 8 hour days between 7:00am-5:30pm (varies per day)Temp to HireResponsibilities:Greets patients as they arrive for scheduled appointmentsVerifies demographic and insurance information for new and established patients, according to...

  • Guest Service Agent

    2 days ago

    Waltham, United States Hyatt House BostonWaltham Full time

    **_Come for a JOB, stay for a CAREER._**: **ABOUT US** At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive...

  • Guest Service Agent

    2 weeks ago

    Waltham, United States Hyatt House BostonWaltham Full time

    **_Come for a JOB, stay for a CAREER._**: **ABOUT US** At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive...

  • Front Desk Agent

    1 month ago

    Waltham, United States HEI Hotels & Resorts Full time

    About Us Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an...

  • Front Desk Agent

    3 weeks ago

    Waltham, United States HEI Hotels & Resorts Full time

    About Us Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an...

  • Dental Front Desk Receptionist

    6 days ago

    Waltham, United States New England Smiles LLC Full time

    **Duties**: - Greet patients and visitors in a professional and friendly manner - Answer phone calls, schedule appointments, and manage patient inquiries - Verify insurance information and collect co-payments - Maintain patient records in compliance with HIPAA regulations - Assist with medical scheduling and coordinate patient services - Handle medical...

  • Front Desk Agent

    1 month ago

    Waltham, United States HEI Hotels & Resorts Full time

    About Us Welcome to Embassy Suites by Hilton Boston Waltham, located in Boston's High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our Boston/Waltham, MA hotel is just 20 minutes to downtown Boston and 25 minutes to Logan International Airport, convenient to Brandeis and Bentley Universities as...

  • Front Desk Agent

    1 month ago

    Waltham, United States HEI Hotels Full time

    Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an annual...

  • Front Desk Agent

    3 weeks ago

    Waltham, United States HEI Hotels & Resorts Full time

    About Us Welcome to Embassy Suites by Hilton Boston Waltham, located in Boston's High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our Boston/Waltham, MA hotel is just 20 minutes to downtown Boston and 25 minutes to Logan International Airport, convenient to Brandeis and Bentley Universities as...

  • Front Desk Agent

    3 weeks ago

    Waltham, United States HEI Hotels Full time

    Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an annual...