Admissions Support Specialist

4 weeks ago


Chicago, United States Tricoci University of Beauty Culture Full time

ADMISSIONS SUPPORT SPECIALIST (CALL CENTER )

The Company:
Tricoci University of Beauty Culture (TUBC) is a Chicago-based education company focused on the beauty industry. TUBC provides a premium education that develops graduates with the skills, knowledge and professionalism desired by leading companies in the industry.

Position Summary:
The Admissions Support Specialist is the "first line" in TUBC's admissions process. As part of the campus resource center, the Admissions Support Specialist calls and emails the prospective students and schedules campus meetings to be conducted on campuses. The Admissions Support Specialist ensures high customer service levels and motivates the prospective students to want to pursue their interest in TUBC.

Responsibilities:
•Responsible for high volume of inbound and outbound calls.
•Ability to execute high volume phone work while simultaneously utilizing technology.
•Ability to handle large volume of student inquiries and questions.
•Deliver superior customer service to each prospective student.
•Maintain accurate prospective student information in database application.
•Comply with all state, federal, and campus policies.
•Assist with special projects.

Required Knowledge, Skills, and Abilities:
•High school diploma or equivalent required
•Multi-tasking at a high level
•Competent with Technology
•Ability to quickly learn various computer tasks is a must
•Superior customer service and communication skills
•Ability to work with a high level of detail in a fast-paced environment
•Ability to handle high volume of inbound/outbound calls



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