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Analyst
3 weeks ago
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position evaluates, designs, develops, tests, performs maintenance, and supports UPS technology assets. He/She contributes to the evaluation, design, testing, implementation, maintenance, performance, capacity tuning, and support of third-party infrastructures, applications, and appliances (i.e., transaction, collaboration, communications protocols, application delivery, virtualization, and directory services). This position executes processes to improve the reliability, efficiency, and availability of the systems environment.
Responsibilities:
Serves as a subject matter expert for administration, maintenance, customization, and support of workforce automation tools to increase organizational efficiency.
Utilizes basic templates and tools for activities and duties of low risk, minimal impact, low complexity, and scope.
Qualifications:
Bachelor's degree or International equivalent in Computer Science or related discipline - Preferred
Prior Knowledge of Windows Operating System
Proficient in Microsoft Office Word, PowerPoint, and Excel
Excellent verbal and written communication skills
Primary Skill:
3-5 years of Windows OS Server/Workstation environment support experience
• Strong working knowledge of virtual infrastructure, x86 hardware, MS Clustering
• Strong troubleshooting skills and service restoration experience
• Knowledge of Service Now event, incident and problem management tool procedures, practices and processes
• Excellent communications skills (verbal, written) to collaborate with peer teams and customers on production incidents
Secondary
Skill:
• Proficient in Microsoft Office Suite (Word, Powerpoint, Excel, etc)
• Experience with Citrix Server / Desktop environment support
• Knowledge and experience with TCP/IP and networking concepts; Active Directory; SEP; PowerShell scripting; Data Protector; Avamar backups
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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