Representative, Customer Service

3 weeks ago

Carlsbad, United States PUMA Group Full time

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

We are looking for both Full-Time and Temporary workers to fill the position of Customer Service Representative Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders. Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates, and consumers. Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions. Drives business through upselling/cross selling other products to wholesale and consumers. Ensures timely execution of order entry and consumer emails via Freshdesk. Learn and work within established policies and procedures, with sound judgment. Make recommendation and cross-sell over the phone using product availability information. Composed and enthusiastic phone voice with good articulation. Daily order entry of Puma Golf and Cobra stock as well as custom clubs. Assist with Shopify consumer orders and manual order entry. Able to problem solve order issues and provide customer solutions. Primary communication will be executed via email, phone and chat support with Sales Reps, wholesale accounts and consumers. Order entry turnaround time of less than 24 is required. Able to work on special projects as needed by manager or supervisor. Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details. Excellent verbal skills.

For Temporary hires: the Hiring range base pay for this position is $20/hour to be paid through third party agency. Pay may vary depending on job-related knowledge, skills, and experience.

For Full-Time hires: the Hiring range base pay for this position is $17.02 - $23.64 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience.

YOUR TALENT:

Golf Club/Product knowledge is Required. Golf Retail experience along with club fitting experience is preferred. Prior Customer Service experience in a call-center environment (preferably Golf Company). Excellent typing and computer skills (MS Office required). Possess a courteous and professional phone manner. Energy for work and passion for the brands and the game of golf. Must be self-motivated and a team player. Ability to multi-task and be organized. College degree preferred. Experience with Shopify a plus. Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM PT. (hours subject to change based on business needs and seasonality)

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Carlsbad, United States Waterworks Aquatics Full time

    **We’re hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!** Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new...

  • Customer Service Representative

    1 month ago

    Carlsbad, United States Callaway Golf Full time

    ** Customer Service Representative** **Job Category****:** Customer Support/Service **Requisition Number****:** CUSTO02954 Showing 1 location **Job Details** **Description** Callaway Golf Company is a leader in total performance, premium golf equipment while also being a great place to work! We are passionate and push the limits of innovation. We dare to be...

  • Customer Service Representative

    2 weeks ago

    Carlsbad, United States Callaway Golf Full time

    ** Customer Service Representative** **Job Category****:** Customer Support/Service **Requisition Number****:** CUSTO02954 Showing 1 location **Job Details** **Description** Callaway Golf Company is a leader in total performance, premium golf equipment while also being a great place to work! We are passionate and push the limits of innovation. We dare to be...

  • Customer Service Representative

    3 weeks ago

    Carlsbad, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...

  • Customer Service Representative

    2 weeks ago

    Carlsbad, United States Waterworks Aquatics Full time

    Job DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...

  • Customer Service Representative

    3 weeks ago

    Carlsbad, United States Interdent Sa Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO005222 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...

  • Customer Service Representative

    1 month ago

    Carlsbad, United States Staff My Agency Full time

    FARMERS INSURANCE- Customer Service Sales Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer experience. Job...

  • Customer Service Representative

    2 days ago

    Carlsbad, United States Kaam Group Full time

    **Job Summary**: KAAM Group is seeking a full time Customer Service Representative for a small business that is expanding rapidly. This position offers great opportunity for growth and requires working closely with upper management. This role is multifaceted and includes customer service, accounting/bookkeeping, office management, operations, HR, compliance...

  • Customer Service Representative

    4 weeks ago

    Carlsbad, United States Kaam Group Full time

    **Job Summary**: KAAM Group is seeking a full time Customer Service Representative for a small business that is expanding rapidly. This position offers great opportunity for growth and requires working closely with upper management. This role is multifaceted and includes customer service, accounting/bookkeeping, office management, operations, HR, compliance...

  • Customer Service Representative

    2 weeks ago

    Carlsbad, United States Mauzy Full time

    Overview: Mauzy Heating & Air looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team. Apply today to join our growing and dedicated service team! Who Are We? Mauzy Heating & Air is a top-notch Southern California contractor focused on...

  • Car Wash Customer Service Representative

    3 weeks ago

    Carlsbad, United States Toyota Carlsbad Full time

    **Position Summary** The Car Wash Customer Service Representative will be responsible for greeting all guests and educating them on the variety of packages that are offered at our facility. The Representative will also be asked to address and resolve any customer questions, complaints, and concerns regarding their membership or experience at the car...

  • Technical Customer Service Representative I

    4 weeks ago

    Carlsbad, United States Pro Spot International Full time

    Job DescriptionJob DescriptionPro Spot International, Inc. is a fast-growing, industry-leading design and manufacturing corporation of high-quality welding equipment used primarily in the Automotive Collision Repair Industry. Our company is currently seeking an immediate hire for the position of Technical Customer Service Representative. This position is...

  • Technical Customer Service Representative I

    2 weeks ago

    Carlsbad, United States Pro Spot International Full time

    Job DescriptionJob DescriptionPro Spot International, Inc. is a fast-growing, industry-leading design and manufacturing corporation of high-quality welding equipment used primarily in the Automotive Collision Repair Industry. Our company is currently seeking an immediate hire for the position of Technical Customer Service Representative. This position is...

  • Customer Service Representative

    2 weeks ago

    Carlsbad, United States The OP Full time

    Location:Carlsbad, CA, USAPay Rate:Available Upon RequestPay Type:HourlyBenefits:Medical, Dental, Vision, 401k, Annual Company Bonus Eligible, Plus much more!**Customer Service Representative & Receptionist** Direct Report: V.P. Accounting and Human Resources Indirect Reports: VP IT and Ops, Sr Marketing Manager Description: Serve as the first point of...

  • Customer Service Representative

    3 weeks ago

    Carlsbad, United States The OP Full time

    Location:Carlsbad, CA, USAPay Rate:Available Upon RequestPay Type:HourlyBenefits:Medical, Dental, Vision, 401k, Annual Company Bonus Eligible, Plus much more!**Customer Service Representative & Receptionist** Direct Report: V.P. Accounting and Human Resources Indirect Reports: VP IT and Ops, Sr Marketing Manager Description: Serve as the first point of...

  • Representative, Customer Service

    2 weeks ago

    Carlsbad, United States Puma Full time

    **SALES** **REPRESENTATIVE, CUSTOMER SERVICE - GOLF** Carlsbad, California, United States of America SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience...

  • Customer Service Representative 1

    4 days ago

    Carlsbad, United States Nortek Security & Control Full time

    Summary: The Customer Service Rep 1 (CSR1) processes orders, responds to customer inquiries via email/phone calls, processes stock adjustments and RAs for merchandise received from customers, sales reps, or company employees by performing the following duties within the scope of Quality and Brand standards. Hourly rate is $20.00 per hour. Location: Carlsbad,...

  • Customer Service And Sales Support Representative

    1 month ago

    Carlsbad, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Customer Service And Sales Support Representative

    2 weeks ago

    Carlsbad, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Representative Customer Service Golf

    3 weeks ago

    Carlsbad, United States Puma Full time

    YOUR MISSION We are looking for both Full-Time and Temporary workers to fill the position of Customer Service Representative Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders. Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales...