Customer Experience Rep
3 weeks ago
Molinas Customer Experience team has several opportunities within our organization. Molina supports members and providers for different lines of businesses across multiple states. We are committed to providing excellent customer service to our members and providers. We have competitive benefits along with a clear career path to allow growth within 6-8 months. This role is a remote position and salary will be based on experience you bring to Molina Molina is a fast-pace, energetic organization and is committed to caring for our customers. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. KNOWLEDGE/SKILLS/ABILITIES Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Conduct varies surveys related to health assessments and member satisfaction. Accurately document pertinent details related to Member or Provider calls. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. Aptitude to listen attentively, capture relevant information, and identify Member or Providers inquiries and concerns. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Able to proactively engage and collaborate with varies Internal/ External departments. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Ability to effectively communicate in a professionally setting. Preferred Systems Training: Microsoft Office Genesys Salesforce Pega QNXT CRM Verint Kronos Microsoft Teams Video Conferencing CVS Caremark Availity JOB QUALIFICATIONS REQUIRED EDUCATION: HS Diploma or equivalent combination of education and experience REQUIRED EXPERIENCE: 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment PREFERRED EDUCATION: Associates Degree or equivalent combination of education and experience PREFERRED EXPERIENCE: 1-3 years Bilingual English/Spanish or any Native American language To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. PJCC Pay Range: $11.09 - $24.02 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
-
Boise, United States OTSI Full time**Location** Added - a day ago Customer Service Rep II Others Heredia, Heredia | Contract **Related Others Jobs** Heredia, Heredia Heredia Heredia Heredia, Heredia Heredia, Heredia **Job Description** **Were looking for a Customer Service Rep II** What your role will be like The company is looking for high energy, customer- oriented individuals to support...
-
Idaho Collegiate Campus Rep
2 months ago
Boise, United States College Hill Custom Threads Full timeJob DescriptionJob DescriptionSalary: THE JOBYou are responsible for identifying, acquiring and growing new business on your campus and within your network. Focusing on event specific and high value opportunities, you will be calling, emailing, and using social media to engage prospective clientele in these two main opportunity areas. You will target...
-
Idaho Collegiate Campus Rep
1 day ago
Boise, United States College Hill Custom Threads Full timeJob DescriptionJob DescriptionSalary: THE JOBYou are responsible for identifying, acquiring and growing new business on your campus and within your network. Focusing on event specific and high value opportunities, you will be calling, emailing, and using social media to engage prospective clientele in these two main opportunity areas. You will target...
-
Director, Customer Experience
1 week ago
Boise, United States Lovevery Full time**Director, Customer Experience** * Boise, ID * Full-Time * Customer Experience * Director, Customer Experience **About Lovevery** Lovevery is a fast-growing digitally native brand co-founded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children...
-
Customer Experience Representative
3 weeks ago
Boise, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
Customer Experience Representative
2 weeks ago
Boise, United States Enterprise Holdings Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
US - Customer Solutions Rep
3 weeks ago
Boise, United States eTeam Full timePay Rate: $15 - $17/hr on W2 Job description: Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment,...
-
Customer Service Rep 2
3 weeks ago
Boise, United States Boise State University Full timeDepartment Overview: This position provides accurate and timely information, and assist students to better understand the resources they have available to pay for their education. Whether in-person, over the phone, or via email, the Customer Service Representative 2 in this position makes a positive difference in the lives of students every day by...
-
Entry-Level Canvasser
6 days ago
Boise, United States The Grit Full timeJob DescriptionJob DescriptionWelcome to Grit Marketing! We're on the lookout for our next Entry-Level Canvasser - Outside Sales Rep to join our dynamic team in Seattle, Redding (California), and Utah. This is a full-time position with a schedule that promises excitement, growth, and uncapped earning potential! Our top performers often work only 4-5...
-
Entry-Level Canvasser
3 weeks ago
Boise, United States The Grit Full timeJob DescriptionJob DescriptionWelcome to Grit Marketing! We're on the lookout for our next Entry-Level Canvasser - Outside Sales Rep to join our dynamic team in Seattle, Redding (California), and Utah. This is a full-time position with a schedule that promises excitement, growth, and uncapped earning potential! Our top performers often work only 4-5...
-
Entry-Level Canvasser
1 day ago
Boise, United States The Grit Full timeJob DescriptionJob DescriptionWelcome to Grit Marketing! We're on the lookout for our next Entry-Level Canvasser - Outside Sales Rep to join our dynamic team in Seattle, Redding (California), and Utah. This is a full-time position with a schedule that promises excitement, growth, and uncapped earning potential! Our top performers often work only 4-5...
-
Customer Solutions Representative
2 weeks ago
Boise, United States BCforward Full timeCustomer Solutions Representative BCforward is currently seeking a highly motivated Customer Solutions Rep, Boise, ID opportunity. Position Title: Customer Solutions Rep Location : Boise, ID Anticipated Start Date: 06/03/2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date....
-
Customer Solutions Representative
2 days ago
Boise, United States BCforward Full timeCustomer Solutions Representative BCforward is currently seeking a highly motivated Customer Solutions Rep, Boise, ID opportunity. Position Title: Customer Solutions Rep Location : Boise, ID Anticipated Start Date: 06/03/2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date....
-
Customer Solutions Specialist
2 weeks ago
Boise, United States eTeam Full timeJob Title - Customer Solutions Rep Location - Boise, ID every Wednesday and Thursday Duration-24 Months Pay Rate-$18- $20Hr Job Description - Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of...
-
Customer Service IV
3 days ago
Boise, United States Manpower Group Inc. Full timeOur client is seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support Job Title: Customer Solutions Rep...
-
Customer Service IV
2 days ago
Boise, United States Manpower Group Inc. Full timeOur client is seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support Job Title: Customer Solutions Rep...
-
Customer Service IV
2 weeks ago
Boise, United States Manpower Full timeOur client is seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support Job Title: Customer...
-
Customer Service IV
3 days ago
Boise, United States Manpower Full timeOur client is seeking a Customer Solutions Specialist who thrives in a dynamic, fast-paced environment and possesses a comprehensive understanding of customer service principles and procedure. The ideal candidate will excel in resolving complex issues, demonstrating initiative, and providing exceptional customer support Job Title: Customer Solutions Rep...
-
Customer Sales Ops Specialist
1 month ago
Boise, United States Cypress HCM Full timeDescription:As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account our best interest. In Sales...
-
Customer Sales Ops Specialist
3 weeks ago
Boise, United States Cypress HCM Full timeDescription:As a Channel Quoting Specialist you will be responsible for interacting with our distribution partners in order to maintain and grow our channel business. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account our best interest. In Sales...
