Technology Support Specialist

Position Type:Technology/Technology Support Specialist

Date Posted:4/26/2024

Location:All Schools

Date Available:07/01/2024

Closing Date:06/01/2024Computer Support Technician

QualificationsAssociate's degree in Technology, Computer Information Systems, Business, or related field

Terms of Employment12 month employee / 260 days

Reports to Director of Technology

Essential Performance Responsibilities

Installation of Technology Systems: Oversee the safe and efficient installation of technology equipment and services, encompassing hardware, software, wiring, and associated equipment.Maintenance of Technology Equipment and Systems: Regularly maintain technology infrastructure, including servers, phone systems, security systems, surveillance cameras, printers, interactive boards, and wireless access points, to ensure optimal functionality supporting educational operations.Procurement and Inventory Management: Assist in procuring, managing inventory, and handling surplus of technology equipment, systems, and services.Implementation of Technology Initiatives: Collaborate in implementing operational and educational technology initiatives, facilitating the adoptionof new systems, hardware, and educational programs, while providing support and guidance to stakeholders.Troubleshooting Network Connectivity: Diagnose and resolve network connectivity issues to ensure seamless operation of technology systems.Knowledge of District Policies: Demonstrate proficiency in district policies and regulations pertaining to technology responsibilities.Coordination of Technology Needs: Coordinate technology requirements by liasing with teachers, the Superintendent, Principals, Technology Director, and relevant technology committees.Software and Hardware Inventory Management: Maintain up-to-date inventories of software and hardware assets.Support for Staff and Administration: Provide technical support and guidance to staff and administration for their hardware and software needs.Training and Education: Facilitate training sessions to enhance staff's technology proficiency and ecourage the integration of technology into classroom activities. Provide assistance to technology teachers in labs and classrooms as needed.Identifying Technology Needs: Collaborate with building principals and the Technology Director to identify technology needs and associated costs. Ensure the proper maintenance and repair of hardware.Participation in Meetings and Committees: Attend staff meetings and actively contribute to committees as required.Training Support Technicians and Interns: Assist in training support technicians and interns to ensure competency in their roles.Additional DutiesPerforms other related tasks as assigned.Note:

The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.Professional ResponsibilitiesDemonstrate initiative in the performance of assigned responsibilitiesFollow attendance, punctuality, and other qualities of an appropriate work ethicEnsure adherance to proper safety standardsModel and maintain high ethical standardsKeep the supervisor informed of potential problems or student concernsUse effective, positive interpersonal communication skills to work as an effective team memberParticipate in training programs offered to increase skills and knowledgeRespond to inquiries and concerns in a timely mannerMaintain confidentiality regarding student information and school/workplace mattersDemonstrate support for the school corporation and its goals and prioritiesJob Requirements

Ability to understand written and verbal communicationAbility to understand and follow safety proceduresAbility to operate cavuums and other related equipmentAbility to safely use cleaning equipment and suppliesAbility to use hand and power tools applicable to tradeAbility to life and manipulate heavy objectsAbility to read, undersand, follow, and enforce safety proceduresAbility to stand, walk, and bend for long hoursAbility to work with minimal supervision

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