Associate, Provider Engagement
4 weeks ago
Company: Oak Street Health
Title: Associate, Provider Engagement - Provider Clinical Excellence
Location:The role is predominantly remote so can live anywhere in the United States. The position will require periodic travel, mainly to headquarters in Chicago, IL.
Role Description
The Associate, Provider Engagement - Provider Enhancement supports the ongoing innovation and management of Oak Street Health's Clinical Excellence program, designed to support, educate, and develop our provider group. This role ensures the success and adoption of several programs including an all-provider education series, clinical coaching program, and remediation track in order to assist in clinical development and success of providers across their lifecycle at Oak Street. The associate will help support key aspects including scheduling, communication, and coordination with internal and external stakeholders. This role will report to the Manager of Provider Engagement.
Core Responsibilities:
- Serve as coordinator for Oak Street Health's Clinical Excellence programs (e.g., provider coaching and education series)
- Help launch an improved coaching and remediation program including developing the program plan and systems to track program progress
- Assist in planning, leading, and taking minutes at regular team meetings
- Schedule sessions for program participants, and coordinating calendars for program staff
- Field referrals, triage requests, track capacity of staff, and help onboard new providers into the program
- Manage communication with and liaise between various key stakeholders to ensure seamless delivery of programming
- Work with internal communications team to send out informational emails and updates to the provider group
- Prepare communications for medical directors in the field and central teams
- Coordinate with faculty, attendees, and presenters of monthly educational series for entire provider group
- Identify, schedule, and coordinate with national experts for monthly sessions
- Own webinar scheduling, track attendance, and analyze feedback for each session
- Execute OSH's clinical excellence and provider development strategic plan and track key metrics
- Compile evaluation data to create summary dashboards for all program elements
- Maintain all program data, track participant progress, and disseminate findings to medical leadership
- Other duties as assigned.
- B.S./B.A. degree required
- 2+ years of project management or healthcare administration
- Highly organized individual who can keep multiple tasks moving forward, ability to multitask, prioritize, and manage time effectively
- Exceptional skills in verbal and written communication skills and database management, able to prepare written and verbal reports
- Comfort presenting to and communicating with senior medical leaders as well as front-line physicians and advanced practice providers
- Highly collaborative, able to coordinate with and across multiple centers and navigate a matrixed organizational structure
- Goal-setting and long-range planning: must be able to work with the program team to organize and coordinate systems in order to achieve objectives
- Appreciates a challenge and brings a solution-oriented approach to problems
- Proficiency with standard commercial Office Suite, especially Google WorkSpace
- Ability to function in an entrepreneurial environment and manage in the midst of ambiguity
- Experience coordinating clinical operations and/or project management
- US work authorization
- Someone who embodies being Oaky
- Medical scheduling
- Coordinating clinical operations and/or project management
- Independent, self-guided work
- Flexible and adaptable to support a rapidly growing program
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patient's healthy and living life to the fullest. Our innovative care model is centered right in our patients communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
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