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Night Audit/Front Desk

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Fort Wayne, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

Overview

The Bradley hotel is seeking an over night Front Desk Agent/Night Audit. The Night Auditor is responsible for verification and auditing of hotel revenues and charge postings, balancing the day's transactions and performing the other duties and reports as assigned by supervisor. The Night Auditor performs daily reconciliation of the day's activity and ensures that all daily reports are generated and daily revenues are balanced. The Night Auditor also prepares arrival report for the next day's arrivals and business activities.

Qualifications

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
  • Balance credit cards to the posting location summaries, obtain all approvals and transmit credit cards nightly.
  • Balance and audit room and telephone revenue and tax charges for accuracy; resolve any discrepancies; assist in the preparation of all reports relevant to daily revenues.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Perform required reservation system back-ups during the night audit shift to ensure a current back-up of the hotel files is available.
  • Perform check-ins and checkouts and room change procedures in a confident, friendly, efficient, courteous and professional manner. Ensures all information is fully entered into the hotel's reservation system in accordance with reservation.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Attend to guest complaints, inquiries, and requests and refers unresolved issues to supervisor in a timely manner.
  • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • In the absence of Bell Person, properly tag and secure luggage left in the custody of Front Desk. Gives copy of the luggage claim ticket to guest.
  • Ensure that hotel guest requests are coordinated to provide the best in guest satisfaction by maintaining contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell and Valet.
OTHER FUNCTIONS:
  • Perform other duties as assigned by supervisor.
  • Obtain all necessary information when taking room reservations and follow the standard rate-quoting procedure.
  • Performs in coordination with Night Porter, in the capacity of Manager on Duty (MOD) when on shift.
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
  • Ability to handle sensitive, confidential information discreetly and professionally
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
  • Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
  • Ability to work independently with limited support and minimum supervision
  • Excellent verbal and written communication skills
  • Strong detail orientation; ability to set priorities, multi-task and meet deadlines
  • Strong organizational, problem-solving, and administrative skills
  • Ability to quickly learn and accurately administer complex processes
  • Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment
  • Commitment to excellence and continuous improvement
  • Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm
  • Strong computer skills
EDUCATION and/or EXPERIENCE: College course work related field or training in accounting or hotel front desk preferred. High School diploma or equivalent required.
  • Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred
  • Minimum of one year of guest service experience preferred.
  • Multilingual skills are a plus.