Retail Store Customer Service Specialist

4 days ago

Winchester, Kentucky, United States Sherwin-Williams Full time
Job Description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #1276, located at: 20 Winchester Plaza Winchester KY 40391 as well as Store #1902 located at: 204 Wayne Drive #A, Richmond, KY 40475.
This is a full time position and the starting pay rate is $15.50.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Qualifications

Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish
About Us

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show

What is the Process to get Started?

Step 1 - Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 - Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You'll be able to record and complete your video interview anytime, anywhere While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 - In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

  • Retail Store Customer Service Specialist

    3 days ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Associate

    9 hours ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    Job OverviewThe Sherwin-Williams Company is seeking a highly skilled Retail Store Customer Service Specialist to join our team. This role is essential to the success of our retail stores, where you will work closely with customers to determine their needs and provide solutions. You will be expected to promptly resolve customer concerns and ensure maximum...

  • Store Operations Specialist

    1 hour ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    Job DescriptionThe Sherwin-Williams Company is seeking a highly motivated Retail Store Customer Service Specialist to join our team. As a Retail Store Customer Service Specialist, you will be responsible for working closely with customers to determine their needs and provide solutions. You will also be expected to stay up-to-date with product features and...

  • Store Associate

    2 days ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    Job DescriptionThis position is essential to the success of our retail stores. You will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction...

  • Sales and Customer Experience Specialist

    4 days ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Retail Store Customer Service Specialist to join our team. As a key member of our store staff, you will be responsible for providing excellent sales service, answering customer questions, and recommending products to meet their needs.Key Responsibilities:Ensure high levels of customer...

  • Retail Sales Representative

    6 hours ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    About the RoleWe are looking for a skilled Retail Store Customer Service Specialist who can work effectively in a fast-paced retail environment. In this role, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    4 days ago

    Winchester, Kentucky, United States Goodwill Kentucky Full time

    **Goodwill Industries of Kentucky**: A leader in empowering people to increase their dignity and independence.We are seeking a high energy, positive attitude, team-minded Production Clerk to support our retail store operation. This position is essential for the success of our retail store, which fuels our good work across the Kentucky Bluegrass, generating...

  • Retail Sales Specialist

    2 days ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    We are seeking an experienced Customer Service Representative to join our team at one of our retail stores. As a key member of our store team, you will be responsible for providing exceptional customer service, processing sales transactions accurately, and maintaining a clean and organized store environment.

  • customer service representative

    3 weeks ago

    Winchester, Kentucky, United States Family Dollar Full time

    Family Dollar - 31 WEST BROADWAY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    3 days ago

    Winchester, Kentucky, United States Wal-Mart Stores , Inc. Full time

    Job Summary: The Retail Associate position at Walmart is an excellent opportunity for individuals who enjoy working with people and are looking for a dynamic and fast-paced work environment. As a member of our sales team, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a clean and...

  • Sherwin-Williams Sales Specialist

    3 days ago

    Winchester, Kentucky, United States Sherwin-Williams Full time

    Job DescriptionThe Retail Store Customer Service Specialist plays a critical role in ensuring customer satisfaction through excellent sales service. They will work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. The ideal candidate will be able to process sales...

  • Part Time Manager In Training

    4 weeks ago

    Winchester, Kentucky, United States Hibbett Retail, Inc. Part time

    00010 Winchester, KY LE_301 Hibbett Retail, Inc. Hourly: $9.00 - $11.70 Job Title: Manager in Training Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each...

  • Store Manager

    5 days ago

    Winchester, Kentucky, United States Saver Group Full time

    Benefits/Perks401(k)ESOPHealth, Dental, Vision InsuranceSTDLTDPaid VacationQuarterly & Safety Bonus potentialYear End BonusCompany OverviewOur VisionSaver Group will "Do The Right Thing" for our customers, our employees and our vendors by providing an efficient, clean and friendly shopping environment while keeping integrity as a top priority.Our MissionWe...

  • Store Manager

    7 days ago

    Winchester, Kentucky, United States Saver Group Full time

    Benefits/Perks 401(k) ESOP Health, Dental, Vision Insurance STD LTD Paid Vacation Quarterly & Safety Bonus potential Year End Bonus Company OverviewOur Vision Saver Group will "Do The Right Thing" for our customers, our employees and our vendors by providing an efficient, clean and friendly shopping environment while keeping integrity as a top priority. Our...

  • Customer Service Rep

    4 weeks ago

    Winchester, Kentucky, United States Domino's Pizza LLC Full time

    Company DescriptionJob Description Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why work for us: •Schedule - We offer flexible scheduling & opportunities for overtime •Perks - Discounts on menu items,...

  • Retail Store Sales Associate

    4 days ago

    Winchester, Kentucky, United States The Sherwin-Williams Company Full time

    Company OverviewThe Sherwin-Williams Company is a leading manufacturer, distributor, and retailer of paints, coatings, and related products to professional, industrial, commercial, and retail customers. Our company has been a leader in the paint industry for over 160 years.

  • Retail Store Service Associate

    3 days ago

    Winchester, Kentucky, United States Sherwin-Williams Full time

    Company OverviewSherwin-Williams is a leading manufacturer of paints and coatings, with a rich history dating back to 1866. We are committed to providing high-quality products and exceptional customer service to our customers. Our team is passionate about helping people bring their color dreams to life.

  • Warehouse Customer Service Associate

    4 days ago

    Winchester, Kentucky, United States Walmart Full time

    Job DescriptionWe are seeking a Warehouse Customer Service Associate to join our team at Walmart. As an Online Order Filler & Delivery associate, you will be responsible for processing customer orders, acknowledging and greeting customers with a smile, answering their questions, and providing exceptional customer service.Your Key ResponsibilitiesProcess...

  • Customer Service and Cart Recovery Assistant

    4 days ago

    Winchester, Kentucky, United States Walmart Full time

    If you're passionate about delivering exceptional customer service and enjoy working in a dynamic environment, consider joining our team as a Cart & Janitorial Associate. In this role, you'll be responsible for ensuring our store's exterior and interior spaces are well-maintained and appealing to customers.As a key member of our Front End Services team,...

  • Grocery Store Leadership Role

    7 days ago

    Winchester, Kentucky, United States Saver Group Full time

    About Us:Saver Group is a dynamic retail organization committed to delivering exceptional shopping experiences for our customers. Our mission is to provide the best grocery value in a clean and friendly environment, while adhering to our company values.Job Title: Store ManagerJob Summary:The Store Manager plays a critical role in creating an excellent...