Technical Support Architect
3 weeks ago
Technical Support Architect The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless solution integration. Acting as the highest escalation point for critical technical challenges, this role leads to comprehensive root cause analyses to prevent recurring problems. It manages incident and problem resolution by orchestrating cross-functional collaboration to swiftly address critical issues and implement effective preventive measures. As a senior individual contributor, the Technical Support Architect serves as a technical leader-without formal management duties-who solves high-impact problems, mentors team members, and establishes technical standards and best practices. This role demands deep expertise in software and hardware systems, cloud technologies, and industry best practices, along with the ability to communicate complex technical concepts clearly and provide actionable guidance to both customers and internal stakeholders. Technology You'll Use ((List the technology that we'll use in the role (eg. Java, AWS, Hadoop)) Your Role Responsibilities? Here's What You'll Do Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations. Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively. Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs. Plan proactive customer engagements and work on deflecting situations before they become escalated. Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships. Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers. Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards. Collaborate with management to refine processes affecting both customer interactions and internal support efficiency. Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction. What We'd Like to See Senior individual contributor, driving technical standards without formal management duties. Understanding of cloud release and incident management Role Essentials* Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP). Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues. Excellent communication skills to translate complex technical concepts clearly to customers and internal teams. Customer-focused collaboration experience, working cross-functionally and mentoring technical staff. Understanding of networking, operating systems and security best practices. Experience with Informatica IICS platform would be preferable Influences across segment, BU, and organization to achieve business goals. Senior individual contributor, driving technical standards without formal management duties. Understanding of cloud release and incident management BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience Minimum 12+ years of relevant professional experience
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Technical Support Architect
2 weeks ago
Redwood City, United States Informatica Full timeTechnical Support Architect The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless solution integration. Acting as the highest escalation point for critical technical challenges, this role leads to comprehensive root...
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Technical Support Architect
2 weeks ago
Redwood City, United States Informatica Corp. Full timeTechnical Support Architect The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless solution integration. Acting as the highest escalation point for critical technical challenges, this role leads to comprehensive root...
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Senior Technical Support Architect – Cloud
2 weeks ago
Redwood City, United States Informatica Corp. Full timeA leading technology company in California is seeking a Senior Technical Support Architect to deliver technical expertise and guidance for complex customer issues. The role involves collaborating with product management and R&D teams, handling high-priority technical issues, and maintaining documentation to empower support teams. Candidates should have deep...
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Senior Technical Support Architect – Cloud
2 weeks ago
Redwood City, United States Informatica Corp. Full timeA leading technology company in California is seeking a Senior Technical Support Architect to deliver technical expertise and guidance for complex customer issues. The role involves collaborating with product management and R&D teams, handling high-priority technical issues, and maintaining documentation to empower support teams. Candidates should have deep...
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Senior Technical Support Architect
1 week ago
Redwood City, CA, United States Informatica Corp. Full timeA leading technology company in California is seeking a Senior Technical Support Architect to deliver technical expertise and guidance for complex customer issues. Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. The role involves collaborating with product management and R&D teams, handling...
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Lead Systems Architect
2 days ago
City of Albany, United States Jobs via Dice Full timeLead Systems Architect / Technical Support (Level 3) Join to apply for the Lead Systems Architect / Technical Support (Level 3) role at Jobs via Dice Lead Systems Architect / Technical Support (Level 3) 20 hours ago Be among the first 25 applicants Join to apply for the Lead Systems Architect / Technical Support (Level 3) role at Jobs via Dice Get AI-powered...
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Technical Architect I
2 weeks ago
Oklahoma City, Oklahoma, United States State of Oklahoma Full timeJob Posting TitleTechnical Architect IAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationCIOJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date...
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NetSuite Technical Architect
1 week ago
Carson City, NV, United States Oracle Full timeJob Description Job Description As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Guides project team(s) ensuring high quality, integrated software solutions within constraints of time and budget.Analyzes...
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NetSuite Technical Architect
3 days ago
Carson City, NV, United States Oracle Full timeJob Description Job Description As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Guides project team(s) ensuring high quality, integrated software solutions within constraints of time and budget.Analyzes...
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NetSuite Technical Architect
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Carson City, NV, United States Oracle Full timeJob Description Job Description As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Guides project team(s) ensuring high quality, integrated software solutions within constraints of time and budget.Analyzes...
