Patient Services Representative

3 weeks ago


Hialeah, United States Medix Full time

Medix is hiring for a patient service representative in-office Monday-Friday. Job Description:Influence patient satisfaction by ensuring patients is greeted upon arrival and properly registered in the system.Communicate with transportation dispatchers to confirm arrival time to ensure patients are greeted.Move the flow of patients, clients, and visitors upon arrival.Provide service in a polite, courteous, and professional manner.Periodically update patients of transportation wait time.Ensure the lobby area is stocked with coffee, cups, and other applicable items.Ethically and professionally handle confidential information.Work primarily on the floor, in member areas, and throughout the center.Contact security, environmental services, or management when necessary.Monitor the overall appearance of the waiting areas.Inquire patients of concerns to ensure their needs are met.Answer incoming and outgoing calls professionally, courteously, and promptly.Provide patients with accurate practice information. (e.g., office hours, address, etc.).Daily communication with managers regarding changes in schedule (e.g., physician cancellation, call outs, andnew hires).Keep track of physician and specialist schedules.Communicate any technical issues including non-functioning telephones, system failures, and software issues tothe manager.Conduct all activities professionally, politely, and courteously; in alignment with company and departmentpolicies and procedures.Conduct in-person orientation with newly assigned members.Promptly respond to members' concerns regarding center activities and services.Assure member is satisfied with service upon departure and troubleshoot issues they may have.Maintain continuous communication with administration and patient service representatives.Promptly refer difficult issues to leads and managers.Participate in the Patient Satisfaction Survey Program.Perform other duties as assigned.2 primary care providers EMR - NextGenBack to back - perm person faces out, other person will be facing in on the other side - mostly checking out after seeing providersHelping with scheduling follow ups or other specialist appointmentsAnswer referral questions3-5 Must Have Skills/QualificationsBilingual - Spanish & English1-2 years medical front desk experienceBasic computer knowledge Soft Skill/Attribute RequirementsStrong people skills/customer service oriented Schedule/ShiftMonday - Friday, 8:30am-5pm (30 minute lunch)



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