Customer Care Specialist I
2 weeks ago
Customer Care Specialist I Must live in Indiana R10120 Join to apply for the Customer Care Specialist I Must live in Indiana R10120 role at CareSource. Job Summary: The Customer Care Specialist I assists members or providers with routine service inquiries. Location requirement: Must reside within the state of Indiana. Work from home/remote (may live anywhere in Indiana). Training Hours: Monday?Friday 8am?4:30pm EST. Post Training Hours: Shifts range between 8am?8pm EST, Monday?Friday. Starting pay: $18/hr. Responsibilities Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements. Ensure all HIPAA and State requirements/regulations are always adhered to. Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction. Build and strengthen member or provider relationships by providing quality customer service. Maintain knowledge and understanding of all processes and procedures. Adhere to all departmental and company policies and procedures. Maintain complete and accurate documentation of all telephone and written communications. Act as a mentor to new hire employees. Perform any other job?related instructions, as requested. Qualifications High School Diploma or equivalent (required). Two (2) years customer service experience (preferred). Customer service experience in a call center (preferred). Competencies, Knowledge & Skills Critical thinking and listening skills. Decision making and problem?solving skills. Computer proficiency with knowledge and experience in a Windows environment. Typing speed of 35 words per minute (WPM). Strong written and communication skills. Works well under pressure. Professional phone etiquette. Proper use of grammar. Ability to work in a fast?paced environment. Adaptable to a constantly changing environment. Attention to detail. Ability to multitask. Ability to work independently and with a team. Working Conditions General office environment; may be required to sit or stand for extended periods of time. Must adhere to an assigned daily work schedule and have predictable and reliable attendance. Compensation Annual salary range: $35,900.00 $57,300.00. This is based on a combination of a candidates education, training, and experience as well as the positions scope and complexity, the discretion and latitude required for the role, and other external and internal data. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We offer a substantial and comprehensive total rewards package. Compensation Type: Hourly. Employment Details Seniority level: Entry level. Employment type: Full?time. Job function: Other. Industries: Insurance. Refs increase your chances of interviewing at CareSource by 2x. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #J-18808-Ljbffr
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Indiana, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
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Indiana, PA, United States First Merchants Bank Full timeA leading financial institution in Indiana is seeking a Customer Care Specialist I to handle customer calls and inquiries while providing exceptional service. Candidates must possess a high school diploma and one year of customer service experience. Strong communication and problem-solving skills are essential. The role offers competitive benefits including...
