Front Desk Agent
3 weeks ago
Front Desk Agent We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us Our brand-new hotel conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston opened in January 2025 with 267 rooms including a Rooftop Bar and full service Restaurant serving breakfast, and dinner. The hotel is equipped with over 10,000 square foot of meeting space, indoor heated pool and state of the art fitness center. Our guests' first impression starts with you As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay. Position Summary Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services. Essential Functions Check guests in and out of the hotel according to hotel and/or brand standards. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests. Take, modify and cancel guestroom reservations. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests. Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures. Maintain cleanliness of the Front Office area. Additional Responsibilities The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Skills and Abilities Good communication and interpersonal skills. Ability to stand for extended periods of time. Ability to work in a fast-paced environment. Ability to maintain control and composure in difficult situations and exhibit good judgment. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
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Front Desk Agent
3 weeks ago
Reston, United States DHS Brand Full timeFront Desk Agent We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston opened in January 2025 with...
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Front Desk Agent
4 weeks ago
Reston, United States DHS Brand Full timeFront Desk AgentWe're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston opened in January 2025 with...
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Front Desk Agent
3 weeks ago
Reston, United States DHS Brand Full timeFront Desk AgentWe're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston opened in January 2025 with...
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EXPERIENCED Front Desk Agent
3 weeks ago
Reston, United States DHS Brand Full timeExperienced Front Desk Agent Come Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight...
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EXPERIENCED Front Desk Agent
1 week ago
Reston, VA, United States Donohoe Companies Full timeCome Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight miles from Dulles Airport. Our...
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EXPERIENCED Front Desk Agent
2 weeks ago
Reston, VA, United States Donohoe Companies Full timeCome Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight miles from Dulles Airport. Our...
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EXPERIENCED Front Desk Agent
1 week ago
Reston, VA, United States Donohoe Companies Full timeCome Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight miles from Dulles Airport. Our...
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EXPERIENCED Front Desk Agent
5 days ago
Reston, VA, United States Donohoe Companies Full timeCome Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight miles from Dulles Airport. Our...
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EXPERIENCED Front Desk Agent
2 weeks ago
Reston, VA, United States Donohoe Companies Full timeCome Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight miles from Dulles Airport. Our...
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EXPERIENCED Front Desk Agent
3 weeks ago
Reston, United States DHS Brand Full timeExperienced Front Desk AgentCome Join the team at Homewood Suites Reston! Working at Homewood Suites near Reston Town Center offers a rewarding and dynamic experience for anyone looking to advance their career in hospitality. Our prime location off Highway 267 in the Dulles Technology Corridor means you'll be at the center of a bustling area, just eight...
