DescriptionLead Full-Time and Part-Time Positions AvailableEssential Functions:•Answers incoming call, both internally and externally, in a warm, pleasantand professional manner•Ensures that all messages are relayed promptly to the intended person•Maintains current visitor log•Greets all visitors, residents, family members and associates in a warmand inviting manner on the phone•Ensures that the reception areas are clean, hospitable, and inviting•Ensures the compliance of all Concierge Team standards and FirstImpressions Captain standards for the community entrance from thedriveway entrance(s) through the lobby•Responsible for creation and maintenance of resident face sheets utilizingthe Yardi system•Inputs resident information for face sheet and uploads residentphotograph•Ensures all issues or concerns related to an inviting environment andhospitable atmosphere and shared with the First Impressions Captain,Director of Maintenance and Executive Director. This includes, but is notlimited to:o Driveway entrance(s)o Roadway to communityo Front Porch/Entryo Lobbyo Hospitality Room and Reception Area•Ensures proper "Show Ready" appearance of all areas listed above•Posses and maintain knowledge of the community, its benefits, serviceprovided, the residents and associates•Be able to assist the Director of Community Relations and/or Director ofSales with inquires when necessary•Assists the Community with Administrative support as needed including,but not limited to:o Set up and maintain associate Human Resources files withguidance from the Human Resources Manager•Offers refreshments to visitors and make them feel welcome andcomfortable•Be mindful of "Residents Right to Privacy" when interacting withresidents and family members•Coordinates appointments for residents requesting transportation, orother services - keeping accurate records pertaining to residentcharges for suck services•Performs community mail duties such as receiving and sendingpackages•Keeps interaction with co-workers to a minimum maintainingprofessionally in lobby area•Assist the community Executive Director and/or other departmentswith additional administrative duties as assigned by supervisor•Dresses professionally and is in uniform•Maintains professional decorum at all times•The ability to work in a safe and alert manner•The ability to take ownership for associate's safety and the safety ofthe residents•Must disclose any medication that might impair associate's ability toperform the job safely or competentlyNon-Essential Functions:•Leads by example exhibiting CORE VALUES through servantleadership•Encourages teamwork and promotes company philosophy•Attends required community meetings and participates in LifeEnrichment activities when able•Completes all required courses in adherence with HRA University•Is prompt and able to perform the required duties of the position on aregular, predictable basis•Becomes familiar and understands how to report a missing personusing community standards•Become familiar and understands the steps for fire evacuation•All associates are responsible for maintaining a safe and secureenvironment for all community residentsQualification/Skills/Educational Requirements:•High school education required, and leadership experience preferred•Must be able to communicate effectively•Must possess excellent customer service skills•Must possess an understanding and ability to demonstrate hospitalityto all community visitors•Must have patience, tact, cheerful disposition and enthusiasm at alltimes•Must possess basic computer usages and data entry skills•Able to communicate effectively with all levels of management,associates, residents, family members, and outside contacts