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Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Service Representative III Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11646 Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency...
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Customer Service Representative III
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Los Angeles, California, United States L.A. Care Health Plan Full timeJob Title: Customer Solution Center Service Representative III Job Summary: As a Customer Solution Center Service Representative III at L.A. Care Health Plan, you will be responsible for handling provider inquiries and resolving Level One (1) issues related to claims processing, payment status, and eligibility verification. You will also provide support to...
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Customer Service Representative I
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Los Angeles, California, United States IAA Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at IAA, an RB Global, Inc. company. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesProvide top-notch customer support via phone,...
Customer Solution Center Service Representative I
3 months ago
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Solution Center Service Representative I Job Category: Customer Service Department: Customer Solution Call Center Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 11488 Salary Range: $45,760.00(Min.) -$47,823.00(Mid.) -$55,818.00(Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. The Customer Solution Center Service Representative I is responsible for a successful completion of the Member Services training program and continues to gain strong knowledge of Medi-Cal and Personal Assistance Services Council (PASC) managed care product lines. The Customer Solution Center Service Representative I handles first level calls involving member eligibility verification, general program and administration questions, benefits and services, member requests for I.D. cards and Primary Care Provider (PCP) changes, and triage of calls to appropriate units or outside entities. Duties Answers incoming first level calls from members, potential members, providers and advocates. Handles and resolves member issues, assists members in connecting with internal units or external parties such as Plan Partners, Primary Care Physician (PCP) offices, pharmacists, etc. Provides essential information to members regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc. Assists providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility. Documents all calls via the member data base system, QMEIS. Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information. Troubleshoots and directs calls to the appropriate departments or outside entities. (75%) Supports robocall and ad-hoc member outreach activities as determined by business need. (15%) Perform other duties as assigned. (10%) Education Required Education Preferred Experience Required: At least 6 months of customer service call center experience. Data entry experience with ability to type a minimum of 40 words per minute. Preferred: Managed care or health plan experience. Skills Required: Ability to answer a high volume of calls. Knowledge of medical terminology. Must be a strong team player, punctual, and has excellent attendance record. Good understanding of service to the disadvantaged population, seniors and or people with chronic conditions or disabilities. Must be a quick learner, excellent team player and customer service oriented. Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese. Licenses/Certifications Required Licenses/Certifications Preferred Required Training Physical Requirements Light Additional Information L.A. Care Health Plan Call Center is available 24 hours a day, 7 days a week, including holidays. Call Center work shifts are assigned based on business need and may include, but not be limited to, evenings, weekends and holidays. Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offersa wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program Nearest Major Market: Los Angeles Job Segment: Customer Service Representative, Call Center Representative, Call Center, Data Entry, Customer Service, Administrative #J-18808-Ljbffr
