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IT Business Analyst
2 months ago
Position Summary:
The IT Business Analyst is a member of the Process and Solution Implementations (PSI) team at Vanderbilt University and is a key individual contributor responsible for supporting information system implementations and providing product support for Academic Affairs. Under the guidance of PSI's Associate Directors and senior-level team members, this position independently executes assigned product implementation tasks and manages assigned products, serving as a functional expert and providing support. This role reports directly to an Associate Director in PSI and requires learning about the dozens of systems in use across Academic Affairs, acquiring deep expertise in an assigned portfolio of systems, and building relationships with stakeholders in business areas across the University. This position is also expected to provide mentorship and guidance to less experienced team members.
About the Work Unit:
The PSI department organizes and leads information system implementations for Academic Affairs. PSI supports dozens of systems including PeopleSoft Campus Solutions, DocFinity, Slate, Brightspace, Interfolio, Destiny One, Blue, and Event Management System (EMS). In addition to these vendored products, PSI partners with Vanderbilt University Information Technology (VUIT) to build applications and system integrations. The PSI team's responsibilities include:
- Serving as the Product Owner
- Managing the overall project portfolio
- Leading individual acquisition and implementation projects
- Serving as the campus expert for PSI-managed systems
- Configuring newly acquired information systems
- Maintaining information systems in production
- Coordinating and executing testing
- Managing security administration
- Providing training during implementation
- Serves as a member of matrix teams comprised of Academic Affairs leadership and staff to execute projects according to established timelines and priorities. Related responsibilities are dependent on the needs of each project and may include researching open market software solutions, documenting workflows, and training system users.
- Participates in meetings with stakeholders to understand and document their technology needs.
- Collaborates with other team members to transform the needs of stakeholders into requirements that can either be configured in vendored systems or developed by VUIT.
- Works alongside PSI and Academic Affairs colleagues to test newly developed or configured information systems.
- Supports PSI's customers in their use of these systems and works to diagnose issues. Provides clear updates to customers through resolution.
- Documents processes and systems and provides effective production support.
- With guidance, effectively prioritizes tasks and projects.
- Meets deadlines and provides timely updates to management.
This position does not have supervisory responsibility, this position reports administratively and functionally to an Associate Director, IT.
Education and Certifications
- A bachelor's degree from an accredited institution of higher education is necessary.
- At least one year of recent higher education experience is preferred.
- At least three years of recent higher education experience is strongly preferred.
- Project management experience is preferred.
- An interest in technology and learning new processes and systems is preferred.
- Ability to work with others in a team setting is necessary.
- Excellent communication skills are necessary.
- Analytical thinking, problem solving and attention to detail are necessary.
