Lead Family Support Coordinator

Description & Requirements

Maximus is currently hiring a Lead Family Support Coordinator

The Lead Family Support Coordinator works closely with their FSC unit and Nurse Evaluators to support the case management needs of families who have children with behavioral health/psychiatric/medical issues. The Lead Family Support Coordinator is a subject matter expert able to ensure consumer engagement and demonstrate understanding of the Children and Youth Evaluation Service (C-YES).

The ideal candidate will have case management experience and a passion to connect children/youth to Home and Community Based providers for improved outcomes. The Lead Family Support Coordinator will work closely with the FSC Supervisor and Operations Support Manager in following up on reports related to the consumer lifecycle, ensuring timely completion of tasks for a cohort of staff who report to the FSC Supervisor, working on deliverables directly related to the Client: New York State Department of Health, and assisting with policy and/or training updates for staff.

This position is currently temporarily remote with a pending return to office date.

About the Children and Youth Evaluation Services (C-YES) Program

Maximus has partnered with the New York State Department of Health to establish the Children and Youth Evaluation Service (CYES) program to determine whether a child or youth is eligible for home and community-based services (HCBS) covered by Medicaid. CYES makes eligibility determinations primarily for children and youth aged 0-21 years who have been identified as being Medically Fragile (MDF) or having a Serious Emotional Disturbance (SED). CYES Nurse Evaluators conduct conflict-free evaluations of these children and youth to assess their needs for HCBS and develop person-centered plans of care. CYES Family Support Coordinators provide coordination and referral services and assist HCBS-eligible children or youth to apply for Medicaid.

Essential Duties and Responsibilities:

• Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained.
• Responsible for ensuring processes are working to support customer needs.
• Ensure the overall volume of work produced meets or exceeds quality standards.
• Ensure staff maintains an updated knowledge of all programs.
• Ensure the confidentiality and security of all information.
• Monitor the performance of staff and provide feedback and education to improve performance.
• Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues.
• Provides subject matter expertise to a unit of Family Support Coordinators.
• Addresses and resolves escalated or complex case issues.
• Perform as acting Supervisor in the Supervisor’s absence.
• Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment
• Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes
• Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
• Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
• Assists in scheduling appointments with a RN and participates in the appointment when possible
• Responds to inquiries from all stakeholders and provides education about the CYES program and associated program/services
• Provides case management services to support the plan of care
• Identifies appropriate referrals and community resources to support the plan of care
• Provides follow up to ensure consumers access community providers and resources included on the plan of care
• Follows all work instructions, policies and procedures in relation to the Project
• Reviews and acts on reports with FSC staff, as assigned by the FSC Supervisor and Operations Support Manager.
• Assist with the monitoring of CYES Helpline and escalates issues as needed to Supervisor and Operations Support Manager.
• Assist Supervisor with identifying outstanding follow ups with different stakeholders
• Assists with training and policy updates where assigned.
• Performs other duties as may be assigned by Management

Minimum Requirements

• High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
• Bachelor’s Degree from an accredited college or university
• Minimum of three ( 3 ) year s of experience working with individuals with mental, behavioral , developmental, and physical health issues disabilities in a case management capacity
• Experience utilizing reports and data to support a program
• Computer literacy; strong knowledge of MS Excel
• Ability to learn new software programs quickly and intuitively.
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.

Preferred Qualifications:

• Bachelor’s Degree in Social Work
• Working experience with pediatric, psychiatric and/or medically fragile patients
• Working knowledge of Health Homes, the Children's Waiver, and/or Home & Community Based Services
• Experience working with call center systems

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$ 24.00

Hourly Base Pay Maximum for this Position

$ 27.00