Member Customer Service, Benefit Value Advisor

3 weeks ago

Springfield, United States Health Care Service Corporation Full time

Job Title Being A Compassionate And Dedicated Advocate For The Member To Demonstrate A Concierge Attitude When Assisting Members With Maximizing Their Benefits. Navigating The Healthcare System And Reaching Their Optimal Health. Responsible For Working On The Phone All Day In A Call Center To Assist Members And Physicians By Responding To Telephone And Written Inquiries In A Prompt, Accurate And Objective Manner. Conducting Research. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need. Job Requirements: High school diploma OR GED. 6 months customer service experience OR 6 months experience in an office environment. Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians. Expertise and ability to successfully execute concierge level service for all members. Experience evaluating customer situations, making decisions, and responding quickly to questions. Data entry and/or typing experience. Interpersonal, verbal, and written communication skills and independent decision-making skills. Analytical and organizational skills. Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. Web and PC proficiency. Preferred Job Requirements: 6 months customer service experience in a health care or health insurance environment. 6 months data entry experience in an office environment. Knowledge with health benefit plans and the insurance industry. Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management). Knowledge of medical terminology and anatomy. This role will work onsite at the office address listed and the primary schedule will be Monday - Friday within 8am-6pm, based on business need. Pay will start at $22.50/hour. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $17.75 - $27.83. Exact compensation may vary based on skills, experience, and location.

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