See more Collapse

Sr IT Support Specialist_

2 months ago

Elkton, United States Terumo Medical Corporation Full time

Sr IT Support Specialist Date: Jun 18, 2024 Req ID: 3306 Location: Elkton, MD, US Company: Terumo Medical Corporation Department: TMC Information Technology **Job Summary** The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. Additionally, this role is responsible for the deployment and administration of end user devices, including computers, peripheral hardware, desk phones, cell phones, iPads, etc. As much of our devices are leased, this will involve the timely replacement and return of leased assets. This position will work with vendors to troubleshoot specific issues and communicating to management when issues arise that affect larger numbers of users. This position will also assist in the backup/DR functions as necessary for the site and work with other members of IT when needed to assist in system updates or new implementations. **Job Details/Responsibilities** + Answer phones and monitor email and web queues for service requests. + Enter tickets in Service Desk ticketing software and accurately categorize, prioritize and record information about requests. + Setup and administer accounts in Active Directory for users, computers, printers and any other relevant types + Deliver New Hire Associate IT Orientation to ensure user access is functioning properly, as required + Troubleshoot and resolve issues related to PC hardware and software, printers, RF terminals and scanners and other end-user computing equipment. + Provide Tier II application support and troubleshooting. + Provide end-user training on software, hardware and business applications to allow users to become increasingly self-sufficient. + Monitor system alerts to ensure action is taken on critical alerts and system failures. + Build and maintain IT and customer knowledge base to improve user and 1st and 2nd level resolution. + Play an active role in developing, maintaining and documenting Service Desk processes, process improvements and procedures + Assist in various data center functions including tape management and monitoring alerts. + Assist end users with procurement of IT related equipment and services. + Participate in weekly team meetings and one-on-one manager / technician meetings + Participate in the on-call rotation as deemed necessary. + Deploy end-user hardware and process end-of-lease equipment in a timely fashion + Other duties as requested. **Knowledge, Skills and Abilities (KSA)** + Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation + Ability to work independently and critically think through and deploy issue resolution + Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion. + Strong communication (verbal and written) and interpersonal skills to document issues, resolutions and train end-users + Strong analytical, diagnostic, and problem-solving skills + Ability to work as an individual contributor or as a team member + Ability to multi-task and manage shifting priorities + Excellent technical skills + Ability to travel between locations as required **Qualifications/ Background Experiences** + Associate’s or equivalent Technical degree; Bachelor’s degree preferred or equivalent combination of education and directly related experience + Minimum 6 years’ experience in computer operations with systems currently in use + IT Audit and compliance experience + Proficiency level knowledge of Windows based PC and application software such as MS Office 0365, MS Exchange, Internet Explorer required + General networking knowledge (Ethernet, Wi-Fi). + Active Directory experience preferred.

We have other current jobs related to this field that you can find below

  • Sr IT Support Specialist

    3 weeks ago

    Elkton, United States Terumo Medical Corporation Full time

    Sr IT Support Specialist Date: Jul 17, 2024 Req ID: 3306 Location: Elkton, MD, US Company: Terumo Medical Corporation Department: TMC Information Technology Job Summary The Sr. IT Support Specialist is responsible for administering and supporting the enterprise user community. This will involve working on the phone, in person and within the helpdesk...

  • Sr. Financial Analyst

    2 weeks ago

    Elkton, United States W. L. Gore & Associates Full time

    About the Role: We are looking for a Sr. Financial Analyst to join the Gore Performance Solutions (GPS) Finance (FP&A) team. The successful candidate will be responsible for designing, developing, and maintaining financial reports and business intelligence solutions. This role will work closely with various stakeholders to create interactive and insightful...

  • Sr Quality Engineer

    2 weeks ago

    Elkton, United States Terumo Medical Corporation Full time

    Sr Quality Engineer Date: Jul 28, 2024 Req ID: 2491 Location: Elkton, MD, US Company: Terumo Medical Corporation Department: QM Manufacturing Ops Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the...

  • Sr. Financial Analyst

    4 weeks ago

    Elkton, United States W L Gore and Associates, Inc Full time

    About the Role: We are looking for a Sr. Financial Analyst to join the Gore Performance Solutions (GPS) Finance (FP&A) team. The successful candidate will be responsible for designing, developing, and maintaining financial reports and business intelligence solutions. This role will work closely with various stakeholders to create interactive and insightful...

  • Sr. Financial Analyst

    1 month ago

    Elkton, United States W L Gore and Associates, Inc Full time

    About the Role: We are looking for a Sr. Financial Analyst to join the Gore Performance Solutions (GPS) Finance (FP&A) team. The successful candidate will be responsible for designing, developing, and maintaining financial reports and business intelligence solutions. This role will work closely with various stakeholders to create interactive and insightful...

  • Sr. Financial Analyst

    3 weeks ago

    Elkton, United States W. L. Gore & Associates Full time

    About the Role: We are looking for a Sr. Financial Analyst to join the Gore Performance Solutions (GPS) Finance (FP&A) team. The successful candidate will be responsible for designing, developing, and maintaining financial reports and business intelligence solutions. This role will work closely with various stakeholders to create interactive and insightful...

  • Sr. Financial Analyst

    1 month ago

    Elkton, Maryland, United States W. L. Gore & Associates Full time

    About the Role: We are looking for a Sr. Financial Analyst to join the Gore Performance Solutions (GPS) Finance (FP&A) team. The successful candidate will be responsible for designing, developing, and maintaining financial reports and business intelligence solutions. This role will work closely with various stakeholders to create interactive and insightful...

  • Sr. Director of Manufacturing

    4 weeks ago

    Elkton, United States Connect Life Sciences Full time

    Relocation Assistance Available Job SummaryReporting to the VP of Operations, the Sr. Director of Manufacturing & OpEX is a member of the Operations Leadership Team (OLT) and has the primary responsibility of ensuring organizational effectiveness by providing leadership for the organization's Manufacturing and Operational Excellence departments. The role...

  • Sr. Director of Manufacturing

    4 weeks ago

    Elkton, United States Connect Life Sciences Full time

    Relocation Assistance Available Job SummaryReporting to the VP of Operations, the Sr. Director of Manufacturing & OpEX is a member of the Operations Leadership Team (OLT) and has the primary responsibility of ensuring organizational effectiveness by providing leadership for the organization's Manufacturing and Operational Excellence departments. The role...

  • NPD Sr Engineer II

    18 hours ago

    Elkton, United States Terumo Medical Corporation Full time

    Job SummaryThe NPD Senior Engineer II position is responsible for providing technical expertise, leadership and planning to a large or several smaller technical projects. The NPD Senior Engineer II uses their breadth of engineering knowledge and product development experiences to serve as a technical team leader providing engineering guidance, oversight and...

  • Sr. Director, Manufacturing

    2 months ago

    Elkton, United States Terumo Medical Corporation Full time

    Job Summary: Reporting to the VP of Operations, the Sr. Director of Manufacturing & OpEX is a member of the Operations Leadership Team (OLT) and has the primary responsibility of ensuring organizational effectiveness by providing leadership for the organization's Manufacturing and Operational Excellence departments. The role will be responsible for creating...

  • Sr. Director, Manufacturing

    3 weeks ago

    Elkton, United States Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.​At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want...

  • Sr. Director, Manufacturing

    3 weeks ago

    Elkton, United States Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.​At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want...

  • New Product Development Sr Engineer II

    2 weeks ago

    Elkton, United States Terumo Medical Corporation Full time

    Job SummaryThe NPD Senior Engineer II position is responsible for providing technical expertise, leadership and planning to a large or several smaller technical projects. The NPD Senior Engineer II uses their breadth of engineering knowledge and product development experiences to serve as a technical team leader providing engineering guidance, oversight and...

  • New Product Development Sr Engineer

    3 months ago

    Elkton, United States Terumo Medical Corporation Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...

  • New Product Development Sr Engineer

    1 month ago

    Elkton, United States Terumo Medical Corporation Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...

  • Quality Systems Training Specialist

    2 months ago

    Elkton, United States Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.​At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want...

  • Quality Systems Training Specialist

    2 months ago

    Elkton, United States Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.​At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want...

  • Sr Quality Engineer

    2 weeks ago

    Elkton, United States Terumo Full time

    Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value,...

  • CNA Union Hospital Campus

    2 months ago

    Elkton, Maryland, United States Christiana Care Full time

    Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCareChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the...