Promotion Leader

It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 meal per day to all Associates.SUMMARYResponsible for implementing and coordinating the activities and operations of the player's club. Responsible to supervise the success of the player's club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits.ESSENTIAL DUTIES OF THE POSITION:Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.Enforce performance standards, policies and procedures in the venue are in accordance with Mille Lacs Corporate Ventures mission and objectives.Assists manager in developing new ways to merchandise and grow club membership and loyalty.Supervises the process to distribute player's club membership forms to guests and assists guests in completing the membership form. Explain how the card works and the benefits of the player's club to guests and fellow associates.Maintain strong knowledge of the software functionality of player's club system for completing duties: setting up new members, maintaining guest account, redemption of points, accuracy in keying and coding for tracking purposes.Enforce policy/practice to player's club, marketing promotions, coupon redemption, and complimentary offerings.Excellent communication skills and good relations with all other departments.Must be readily accessible to fellow associates during the assigned shift.Coordinates the activities of associates on assigned shift, ensuring smooth and efficient service is provided to guests.Held accountable to a high degree for maintaining confidentiality of guest and associate information.Resolves problems within the operation by listening to ideas, probable solutions and addressing potential conflicts.Maintains an in depth knowledge of property facilities/amenities as well as current and upcoming special events, promotions, and entertainment in order to inform guests and fellow associates.Ensures that a maximum level of guest service and satisfaction in the operation of the player's club is achieved and maintained professionally and consistently.Ability to research and solve problems with a guest's account.Issues complimentaries to guests when an appropriate level of play has been established.Must be flexible with all scheduling needs to ensure adequate supervisory coverage, and assists with scheduling and monitoring of staffing levels for front line associates.Responsible for timely completion of performance reviews of designated associates.Maintains accurate records and regularly reports relevant information to manager.Redeems promotional coupons and cash points at guest's request.Regularly inspects/track inventories of player's club printed material, promotional items and restocks as needed.Supervise casino promotions, events and entertainment; distribution and processing of these.Maintains and completes associates time clock report: ensure an accurate account of hours worked.Other duties as assigned.COMPETENCIES Values based leader and active role model in living and teaching the MLCV Way.Act as an advocate for property strategies that further support the department's needs.Delivering guest service that is more immersive, customized and responsible to changing expectations.EDUCATION and/or EXPERIENCE: High School Diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.AA degree in a marketing or related field and/or; a minimum of two (2) years related experience and/or training in casino marketing, sales and/or guest service, promotions or hospitality, or, an equivalent combination of education and experience required. Or successful completion of a related company approved development placement program.Two (2) years' experience working with players club and players tracking program required.One (1) year supervisory experience required.#J-18808-Ljbffr

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