CUSTOMER SERVICE Salisbury NC
2 weeks ago
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People * Customers * Trust
The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.
PRINCIPLE ACCOUNTABILITIES:
Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
Maintain organized customer files.
Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.
BASIC REQUIREMENTS:
Education equivalent to high school diploma required.
Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.
PREFERRED REQUIREMENTS:
Associates degree or college business coursework.
Previous experience using automated order entry system.
Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.
KNOWLEDGE, SKILLS & ABILITIES:
Strong attention to meeting and exceeding customer expectations.
The ability to network and build relationships with individuals of various experience and corporate positions.
Strong active listening and evaluating skills.
Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.
Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.
Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.
Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.
Able to work flexible hours or overtime as needed.
All qualified applicants must apply at Careers.packagingcorp.com to be considered.
PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
- Pay Type Salary
- Salisbury, NC 28144, USA
-
Otolaryngology job in Salisbury NC
2 months ago
Salisbury, United States Archway Physician Recruitment Full timeENT/Otolaryngology opening in Salisbury NC Medical Group is seeking a Board Certified/Board Eligible ENT & Allergy specialist to join a busy and established group with offices located in Salisbury and Thomasville, North Carolina. The team provides in and outpatient general ENT care with all aspects of the specialty performed to a variable patient...
-
ENT job in: Salisbury, NC
3 weeks ago
Salisbury, United States Archway Physician Recruitment LLC Full timeENT/Otolaryngology opening in Salisbury NC Medical Group is seeking a Board Certified/Board Eligible ENT & Allergy specialist to join a busy and established group with offices located in Salisbury and Thomasville, North Carolina. The team provides in and outpatient general ENT care with all aspects of the specialty performed to a variable patient...
-
ENT opening: Salisbury, NC
2 months ago
Salisbury, United States Archway Physician Recruitment Full timeENT/Otolaryngology opening in Salisbury NC Medical Group is seeking a Board Certified/Board Eligible ENT & Allergy specialist to join a busy and established group with offices located in Salisbury and Thomasville, North Carolina. The team provides in and outpatient general ENT care with all aspects of the specialty performed to a variable patient...
-
Family Medicine job in Salisbury NC
2 months ago
Salisbury, United States Archway Physician Recruitment Full timeFamily Medicine opening in Salisbury, NC 45 minutes north of Charlotte NC Full Time Permanent Family Physicians Group is currently recruiting a BE/BC Family Medicine physician to join their established and respected group of providers in Salisbury, NC. The practice has been providing care for over 30 years. Office is open Monday - Friday, 8 AM - 5 PM, with...
-
Warehouse Handler- Salisbury, NC
3 days ago
Salisbury, United States Fhiworks Full timeWarehouse Handler- Salisbury, NC page is loaded **Warehouse Handler- Salisbury, NC** **Warehouse Handler- Salisbury, NC** locationsSalisbury, NC time typeFull time posted onPosted 2 Days Ago job requisition idR1797 It's fun to work in a company where people truly BELIEVE in what they're doing! *We're committed to bringing passion and customer focus to the...
-
Family Medicine job in: Salisbury, NC
3 weeks ago
Salisbury, United States Archway Physician Recruitment Full timeFamily Medicine opening in Salisbury, NC45 minutes north of Charlotte NCFull TimePermanentFamily Physicians Group is currently recruiting a BE/BC Family Medicine physician to join their established and respected group of providers in Salisbury, NC. The practice has been providing care for over 30 years. Office is open Monday - Friday, 8 AM - 5 PM, with an...
-
Family Medicine job in: Salisbury, NC
3 weeks ago
Salisbury, Maryland, United States Archway Physician Recruitment Full timeFamily Medicine opening in Salisbury, NC45 minutes north of Charlotte NCFull TimePermanentFamily Physicians Group is currently recruiting a BE/BC Family Medicine physician to join their established and respected group of providers in Salisbury, NC. The practice has been providing care for over 30 years. Office is open Monday Friday, 8 AM 5 PM, with an...
-
OB/GYN job in Salisbury NC
4 weeks ago
Salisbury, Maryland, United States Archway Physician Recruitment Full timeOBGYN opening in NC Located in Salisbury, NC Winston Salem 40m, Charlotte 43m Full-time; permanent Seeking a board-certified/board eligible OBGYN physician to join their practice. Office hours are Monday-Thursday 8:00-5:00, Friday 8:00-12:00. Call is 1:5 or better. The new physician will practice out of the Salisbury office as well as the China Grove office...
-
OB/GYN job in Salisbury NC
1 month ago
Salisbury, United States Archway Physician Recruitment Full timeOBGYN opening in NC Located in Salisbury, NC Winston Salem 40m, Charlotte 43m Full-time; permanent Seeking a board-certified/board eligible OBGYN physician to join their practice. Office hours are Monday-Thursday 8:00-5:00, Friday 8:00-12:00. Call is 1:5 or better. The new physician will practice out of the Salisbury office as well as the China Grove office...
-
Cardiology job in Salisbury NC
2 months ago
Salisbury, United States Archway Physician Recruitment Full timeNon-Invasive Cardiology opening in NC Located in Salisbury, North Carolina Full-Time & Permanent Seeking a BE/BC Cardiologist to join heart and vascular practice. Our expert clinicians provide the latest heart and vascular tests, and surgical and non-surgical treatment options from prevention and medication management to pacemaker implantation, minimally...
-
Salisbury, United States Department of Veteran Affairs Full timeJob DescriptionThe Salisbury VA Health Care System in Salisbury, North Carolina is seeking a full-time Urologist with current board certification and/or eligibility for board certification requirements. A North Carolina or eligible state medical license is required. The work location is shared between the Salisbury and Charlotte HCC locations. General...
-
Salisbury, United States Department of Veteran Affairs Full timeJob DescriptionThe Salisbury VA Health Care System in Salisbury, North Carolina is seeking a full-time Urologist with current board certification and/or eligibility for board certification requirements. A North Carolina or eligible state medical license is required. The work location is shared between the Salisbury and Charlotte HCC locations. General...
-
Onsite Psych
3 weeks ago
Salisbury, United States Ambe Healthcare Staffing Full timeJob Description:City, State: Salisbury, NCSTART DATE: 8/1/24END DATE: 5/23/25LOCATION: Salisbury, NCNC SEAWe are partnering with a well-respected School District in Salisbury, North Carolina that is looking for a highly-motivated and passionate School Psychologist (SP) for a contract position. Candidates must be willing to support a friendly, positive and...
-
Onsite Psych
6 days ago
Salisbury, United States HexaQuEST Global - Healthcare Full timeJob Description:City, State: Salisbury, NCSTART DATE: 8/1/24END DATE: 5/23/25LOCATION: Salisbury, NCNC SEAWe are partnering with a well-respected School District in Salisbury, North Carolina that is looking for a highly-motivated and passionate School Psychologist (SP) for a contract position. Candidates must be willing to support a friendly, positive and...
-
Infectious Disease job in: Salisbury, NC
18 hours ago
Salisbury, United States Archway Physician Recruitment Full timeInfectious Disease Opening in Salisbury, NC Charlotte 42m, Greensboro 52m Full-time Join our rapidly growing Infectious Disease team 2 year salary guarantee Medical Group employed Medical and Retirement Benefits Relocation Allowance CME Allowance System wide EHR-Epic Malpractice Work-Life balance Physician-led and physician-driven medical group Requirements...
-
Infectious Disease job in: Salisbury, NC
3 hours ago
Salisbury, Maryland, United States Archway Physician Recruitment Full timeInfectious Disease Opening in Salisbury, NC Charlotte 42m, Greensboro 52m Full-time Join our rapidly growing Infectious Disease team 2 year salary guarantee Medical Group employed Medical and Retirement Benefits Relocation Allowance CME Allowance System wide EHR-Epic Malpractice Work-Life balance Physician-led and physician-driven medical group Requirements...
-
Travel Nurse RN
7 days ago
Salisbury, United States Health Carousel Travel Nursing and Allied Health Full timeHealth Carousel Nursing and Allied Health is seeking a qualifiedTELETravel RNfor the following assignment: Estimated Start Date:7/1/2024 Location:Salisbury, NC Shift:Nights Hours Per Week:48 Assignment Length:13 weeks
-
Travel Nurse RN
3 days ago
Salisbury, United States Health Carousel Travel Nursing and Allied Health Full timeHealth Carousel Nursing and Allied Health is seeking a qualifiedTELETravel RNfor the following assignment: Estimated Start Date:7/1/2024 Location:Salisbury, NC Shift:Nights Hours Per Week:36 Assignment Length:13 weeks
-
Salisbury, NC, United States Department of Veteran Affairs Full timeJob Description The Salisbury VA Health Care System in Salisbury, North Carolina is seeking a full-time Urologist with current board certification and/or eligibility for board certification requirements. A North Carolina or eligible state medical license is required. The work location is shared between the Salisbury and Charlotte HCC locations. General...
-
Salisbury, United States Department of Veterans Affairs Full timeThe Salisbury VA Health Care System in Salisbury North Carolina is seeking a full-time Urologist with current board certification and/or eligibility for board certification requirements. A North Carolina or eligible state medical license is required. The work location is shared between the Salisbury and Charlotte HCC locations. General Urology with special...