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HR Administrative Technician

2 months ago

Akron, United States eTeam Full time
Role: HR Administrative Technician (HR Help Desk)
Duration: 6+ Months
Location: Akron OH (Remote)

Note:
Candidates will need to be local to Akron, OH, role will be mainly remote but may need to come onsite from time to time.

Description:
The Administrative Technician is part of the HR Help Desk team, which is the first point of contact for employees, retirees, contractors to answer HR related questions and guide users through the Empower system.

This position will utilize the helpdesk technology to manage incoming phone calls and service requests, and escalate issues as needed. This position will also perform basic employee data changes and manage historical record keeping and creating electronic files. This position will support large HR processes as needed, such as Open Enrollment.

Responsibilities include:
  • Utilizing the Empower Help Desk technology for service request intake, monitoring, and resolution.
  • Partnering with the Centers of Expertise (COEs) across HR to escalate issues and ensure timely resolution.
  • Taking initiative to solve problems and bring issues to closure.
  • Educating employees, retirees, and contractors on self-service options such as Digital Assistant and Knowledge Base.
  • Demonstrating sound internal and external customer service.
  • Performing a variety of technical administrative assignments requiring initiative, judgment, and well-developed knowledge and skills.
  • Updating basic employee data timely and accurately as needed.
  • Supporting all team members with routine, day-to-day, and administrative activities.
  • Maintaining a high degree of confidentiality on projects and employee-related information.
  • Demonstrating a willingness to question established procedures and processes.
  • Proactively working to ensure knowledge is transferred to others.

Qualifications:
  • High school diploma or GED required.
  • Minimum 0-5 years work experience required.
  • Prior experience in an administrative support or coordinator role.
  • Advanced written and verbal communication skills.
  • Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
  • Prior experience with SharePoint content maintenance preferred.
  • Experience handling confidential information.
  • Ability to follow established practices, procedures, and instructions, and produce technical administrative work products in a thorough, timely, and accurate manner.
  • Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
  • Demonstrate strong organizational skills to track multiple, concurrent requisitions throughout all pre-employment stages and processes.
  • Ability to model active learning through continuing to develop breadth of knowledge, skills, and perspective.
  • Flexibility and ability to adapt to shifting priorities.
  • Demonstrated excellent interpersonal and teamwork skills with the ability to independently prioritize workloads, meet deadlines, and work in pressure situations.
  • Ability to work in a fast-paced environment.
  • Excellent customer service skills, including the ability to be friendly, courteous, helpful towards internal and external customers.
  • Demonstrated experience making recommendations for process improvements when appropriate.