Customer Service Representative
1 week ago
Customer Service Representative Respond to all incoming requests expediently and accurately, open/debrief work orders, order and expedite parts, maintain installed-base data, monitor and escalate pending requests and perform other related duties in ASSIST. This is a remote position in the USA. This associate will be covering Third Shift. Answer external customer calls and emails expediently and dispatch their requests professionally and appropriately. Open, close, monitor and escalate if necessary all requests received individually and by the Department. Daily update of engineers' status and availability. Order and expedite parts as requested. Review individual open work orders with engineers and cancel unwanted calls. Perform satisfactorily to department productivity standards (e.g., average time per call, # of transactions done per hour, average speed of answer, % of time available for calls, etc.). Provide initial problem resolution to customers and escalate to next level of support when required. Some contact required with immediate management presenting information or recommendations. Workload is determined by incoming requests received via phone, email, fax, voicemail or other means. Perform other duties as assigned when request volume is low. Must be able to work independently with little supervision on specific shifts including managing and prioritizing incoming requests and collateral work. Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures. Position duties involve providing information and making some recommendations within prescribed guidelines. Matters outside of standard operating procedures must be referred to Sr. Customer Service Representative, Installed Base Specialist, Team Lead or ASSIST Manager. Perform special projects and other duties as assigned. Able to work overtime and alternate shifts as needed. Excellent listening and verbal communication skills. Good written communication skills. Ability to handle fast paced environment. Technical background a plus. Ability to develop and maintain effective internal and external working relationships. 3 years General office experience. 2 years telephone customer service help desk experience. Pay Information: Min $44,300 to Max $71,300
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CUSTOMER SERVICE REPRESENTATIVE
1 day ago
Helena, United States USA Jobs Full timeJob Title This position is the Office's front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers, and representing the Bank in...
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Customer Service Representative
6 days ago
Helena, MT, United States Genuine Parts Company Full timeCustomer Service Representative Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Job Duties: Responds to basic customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic...
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Customer Service Representative
4 weeks ago
Helena, United States Enterprise Mobility Inc Full timeOverview Start your career with Enterprise! We're hiring immediately for a Customer Service Representative at the Helena Regional Airport! Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion...
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Customer Service Representative
4 weeks ago
Helena, United States Skyservice Business Aviation Full timePosition at Skyservice Business Aviation SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and...
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Customer Service Representative
1 week ago
Helena, United States Montana Staffing Full timeCustomer Service RepresentativeResponsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department...
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Customer Service Representative
3 days ago
Helena, MT, United States Montana Staffing Full timeSharecare Customer Service Representative Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide...
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Customer Service Representative
3 days ago
Helena, MT, United States Montana Staffing Full timeSharecare Customer Service Representative Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide...
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Customer Service Representative
3 days ago
Helena, MT, United States Montana Staffing Full timeSharecare Customer Service Representative Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide...
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Customer Service Representative
4 days ago
Helena, MT, United States Montana Staffing Full timeSharecare Customer Service Representative Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide...
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Customer Service Representative
5 days ago
Helena, MT, United States Montana Staffing Full timeSharecare Customer Service Representative Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide...
