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Call Center Representative

1 month ago

Indianapolis, United States Penske Automotive Full time

Want to work for one of Indiana's best? Apply today and join a team that is among the Top Workplaces to work for in 2024 Penske Indianapolis, is looking for motivated individuals to join our Business Development Center and help deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal and organizational skills. Strong work-ethic with the ability to work in a fast-paced, results-driven environment. Prompt responses to internet inquiries with courtesy, accuracy and professionalism. WHAT YOU CAN BRING TO THE TABLE Commitment: Ensure our customers have a world-class experience at every step along their ownership journey. Excellence: Provide an unparalleled level of expertise to support customers overall experience. Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis. APPLY WITH US If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Req Number: 28432 Position Code: 742811 Type: Full-time Dealership: Indianapolis Management Location Address: 4140 East 96th Street EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. #J-18808-Ljbffr