Client Care Specialist

1 month ago


Lewes, United States Griswold Home Care for Sussex & Kent Counties Full time

Our Client Care Specialists help our community "live assured" by matching our clients and caregivers together. They work with the local team to ensure our clients have the best matched care and act as a case manager for ongoing needs of the clients.

Our "live assured" promise is driven our core pillars of the Griswold experience and baked into our job responsibilities.

Trusted Relationships: Our commitment to honesty and transparency assures the connections we build stay strong.

•Builds relationships with clients and their families to match them with caregivers who can provide the needed services.

•Build relationships with caregivers to match them with clients and assignments that fit their needs and improves retention.

•Complete monthly check-ins with clients, ensuring they are satisfied with the services we are providing.

•Check-ins will be a mixture of text, email, phone calls and in-person visits depending on the situation.

Care is Personal: Our work is about people, and we support their unique needs with respect, empathy and dedicated attention.

•Create a positive, thorough, and welcoming on-boarding experience for new clients.

•Completely weekly caregiver payroll and client billing reports.

•Provide individualized, professional support on payroll or billing questions that arise.

•Submit payroll and billing adjustments as needed.

•Keep scheduling system up to date and accurate with client schedules, contact information and preferences.


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