Service Center Clerk

5 months ago

Seminole, United States United Family Services Inc Full time

Summary:
Key Requirements:

The Service Counter Clerk is first and foremost responsible for guest relations and satisfaction He/She is primarily responsible for providing services to our guests such as check cashing, wire transfers, lottery, etc. He/She will help to control guest flow on the front end by helping wherever necessary, as prompted by management. He/She is responsible for helping to ensure a safe and clean environment on the front end and throughout the store by reporting issues to management and helping with cleanups of spills and other safety hazards.

  • When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
  • Follows daily work schedule as assigned by management
  • Follows dress code in accordance with team member handbook
  • Performs service counter duties including but not limited to: answering the telephone, cashing checks, accepting and entering utility payments, helping guests with wire transfers, making money orders, lifting, stocking product, blocking, facing, dusting, and ordering; these duties may include sacking and checking duties as needed
  • Awareness of policies (Check Cashing, Refunds, Gift Cards, etc.) in place in order for the store to remain profitable
  • Help management run the front end by assisting where needed and helping to ensure checkers and sackers are sent on break and home on time
  • Must be attentive at all times to needs of guests and be ready and able to direct/take guest to items in question
  • Performs other duties as requested or required by management
Key Responsibilities:
  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Must meet the requirements of a sacker and checker
  • Ability to work at fast-paced, but efficient and controlled manner
  • Ability to perform all physical aspects of duties, including but not limited to bending, standing in place, lifting, walking, squatting, climbing and at times running
  • Ability to operate all checker equipment, office equipment, Post Office equipment, and count money and make change
  • Ability to accept supervisory coaching related to performance, work habits and attitude
  • Ability to function as a team member and get along with others


This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

OUR MISSION

Ultimate Service Superior Performance Positive Impact

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