SaaS Software and Data Support Specialist

2 weeks ago

Cincinnati, United States CareerBuilder Full time

** SaaS Software and Data Support Specialist**
**Job Category****:** Services

**Requisition Number****:** OPERA01264

Showing 1 location

**Job Details**
**Description**
*Datalliance, a TrueCommerce company, has specialized in helping companies implement and operate successful Vendor Managed Inventory (VMI) programs since 1991. We were a pioneer in offering VMI as an internet-based On-Demand service using the Software as a Service (SaaS) approach, and have more experience in this field than just about anyone in the world. Today, we offer an expanding range of collaborative sales and inventory optimization services based on our proven data acquisition, verification, and normalization infrastructure.*
*As a leading VMI service provider, we are managing thousands of supplier, distributor, retailer, and end customer locations with millions of SKUs and billions of dollars in sales orders. We serve leading companies in a wide range of industries, as well as diverse markets, products, and geographic locations.*
*Our culture and values are what set us apart TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. We encourage employees to grow and develop. Additionally, TrueCommerce organizes events throughout the year like picnics, golf tournaments, chili cook-offs, winter holiday events, and opportunities to volunteer for charity. Come join our team*
**Summary:**
The SaaS Software and Data Support Specialist supports our software as a service model by monitoring inputs and outputs to the system, investigating process exceptions, tracing problems to their source, and resolving data issues. They will become familiar with various file transmission protocols including EDI, XML, Flat file and EDIFACT. They will become familiar with input/output file review and management. They will utilize and provide content updates to our online Flare help system. They will provide data preparation, processing and VMI application maintenance support to the Customer Care Team. They will be required to assist Customers on system and data related phone and email inquiries. They will liaise with our APAC and European Operational Specialists for non-US Customers.
**Job Responsibilities Include:**
* Troubleshooting data processing issues (missing/incorrect/incomplete data)
* Analyzing incoming and outgoing data (EDI, flat files, xml sources)
* Work with customer contacts to resolve missing/incomplete data
* Review and resolve exceptions defined by Operations interface
* Processing customer requests in a prioritized manner
* Loading Files
* Answer "how to" questions regarding the VMI software
* Respond to data inquiries
* Utilize and update content for the Operations Online Help system
* Updated application settings
* Correct report email recipients
* Create New Locations
**Qualifications**
**Skills**
**Required**
**Customer Service**

*Advanced*

**Verbal Communication**

*Advanced*

**Written Communication**

*Advanced*

**Organizational**

*Advanced*

**Attention to Detail**

*Advanced*

**Troubleshooting**

*Advanced*

**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
Bachelors or better in Business Administration or related field.
Bachelors or better in Information Technology or related field.
**Experience**
**Required**
**2-3 years:** Experience with databases and data manipulation, including writing queries
**Licenses & Certifications**

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