Senior IT Consultant

2 weeks ago

Palo Alto, United States Pliancy Full time

About the role

What’s an average day like?

The clients you'll work with are exclusively Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). You'll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.

A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites or handling remote requests,, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for? You're a communicative, collaborative, attentive, curious, sociable person with impeccable follow-through who loves connecting with the people you support and working in a team environment.To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems with your team and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities :

Accountable for successfully supporting Palo Alto-based clients by building relationships and providing exceptional IT thought leadership and service execution

Driving the adoption of forward-thinking technology in a rapid-growth environment

Identifying unique cutting-edge solutions to business problems leveraging technology

Providing high-touch, premier support to executives, executive assistants, and staff

Troubleshooting day-to-day technical issues and assisting with daily requests

Coordinating the IT operations for clients

Creating new users, configuring laptops, and setting up their desks/workstations

Training and assisting on use of tools and technology to meet business needs

Collaborating closely with Managing Consultants to provide in-depth knowledge and guidance to Consultants

Serve as a team-specific subject matter expert for colleagues to assist with issue routing and escalation.

Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation

Assisting with office moves, upgrades, and AV deployments

Requirements: (these are recommendations, not requirements - we review all applicants)

Should have

Soft skills/People skills (Communication, follow through, personality, relationship-building, communication, stress management)

Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)

Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed

Collaboration - Ability to encourage camaraderie and work cooperatively within a team

Experienced and comfortable supporting executive teams

5+ years of general IT support experience

Attention to detail - Assist with the coordination of client projects, organize data, and allocate consulting resources

Extensive macOS and Windows Desktop experience

Addigy/Jamf/Intune MDM (Device posturing) experience

Working Knowledge of Active Directory / Azure AD

Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)

Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]

Aptitude (Ability to learn new technologies quickly)

Troubleshooting (Ability to work through issues methodically)

Ability & willingness to properly document processes and assets

General understanding of network fundamentals including wireless mesh networks

Authorization to work in USA for any employer

Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers

Nice to have

Prior experience supporting Capital Management (VC/PE/Hedge)

Experience implementing Compliance Controls (related but not limited to RIA)

Video-conferencing/AV experience

Process Improvement - analysis of ticket trends and proactively looking for ways to improve the client and consulting experience.

Solid understanding and experience of the client and consulting lifecycle

PowerShell & Scripting

VoIP Support & Management

Google Workspace Administration experience

Previous experience in a consultative or MSP environment strongly preferred

As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Benefits

Generous salary, above-average pay ($105K-$115K dependent on experience)

Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with option to upgrade

Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance

Optional dental and vision plans are offered for you to opt into

401(k) Options

Unlimited PTO - and a culture where you can actually use it

Paid leave for new parents

Home internet and mobile phone reimbursement ($50 per month) to help you stay connected

Employer-funded commuter benefits and mileage reimbursement

Employee stock options so you can share in Pliancy's success

#J-18808-Ljbffr

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