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Infrastructure Engineer

4 months ago

Southlake, United States Liberty Software Full time
Job Description

Job Description

Salary:

Liberty Software is a healthcare technology company that develops software for retail pharmacies across the country. Our pharmacy management platform helps our clients increase profits, improve customer service, and enhance patient safety. We are seeking a knowledgeable professional with a heart for service to join us as Infrastructure Engineer.

The Infrastructure Engineer is responsible for monitoring the health and administration of all on-premise Infrastructure components, leveraging their knowledge of infrastructure technologies to document and implement Liberty Softwares Infrastructure continuous improvements. This role will also serve as the first line of support for the Infrastructure Team regarding ticket intake, triage, and troubleshooting. They will also continuously analyze client/server requirements to ensure performance needs are being met and recommend new technologies or approaches when necessary.

Liberty Software takes immense pride in its client relations and support and expects all team members, including the Infrastructure Engineer, to not only have the necessary technical skills, but great interpersonal and communication skills as well.

This role is hybrid: working in-person at our Southlake, TX office, Infrastructure team members are generally able to work remotely one day/week after their initial six months of employment.

Please note: No employment sponsorship opportunities are available for this position.

Essential Duties and Responsibilities:

  • Help design and document infrastructure solutions to meet business objectives, ensuring designs fulfill functional and technical requirements according to Libertys Infrastructure Configuration Standards.
  • Administer corporate Hypervisor Infrastructure and Virtual Servers and Hybrid Azure/On-Premise AD domain and auxiliary services.
  • Implement server technologies and controls, serving as technical subject matter expert.
  • Configure enterprise network and storage technologies, including firewalls, routers, switches, SANs and NASs.
  • Provide technical expertise, oversight, and accountability for resolution of outages, service level issues and other events in partnership with support teams.
  • Monitor Infrastructure system health and ensure that all Infrastructure devices are backed up and readily available for recovery per DR/BCP processes.
  • Provide daily and on-call support as needed, monitoring ServiceNow ticket queue for infrastructure support items and participating in departments on-call rotation.
  • Create, update, and maintain procedural and knowledgebase documentation as needed.

Qualifications:

  • Bachelors degree in computer science, Engineering, MIS, or related field, and at least 5 years of related experience required, with a CompTIA Server+, Network+, MCSA, or similar certification preferred.

  • Previous experience with Windows Server 2012R2 to 2022 Operation Systems, as well as Active Directory 2012/2016 administration in an Enterprise environment, preferably in a Hybrid Azure AD.

  • Experience managing enterprise-level hypervisor clusters, using programs such as VMWare or Hyper-V.

  • Demonstrated technical understanding of network engineering fundamentals, such as routing, switching, and firewall administration, preferably experience with Fortigate Firewalls and Fortinet FortiOS routing/switching platforms.

  • Willingness to learn fundamental understanding of storage technologies, such as SANs, and NASs, such as HPE MSA and Synology platforms.

  • Proven track record of planning, coordinating, and executing IT initiatives.

  • Excellent verbal and written communication, interpersonal, conflict resolution and customer service skills.

  • Knowledge of storage hardware, file systems, and protocols, preferably HPE MSA 2000 series running iScsi protocol.

  • Network Management Systems using SNMP and/or WMI protocols, preferably Solarwinds NPM and SAM technologies.


** Liberty Software offers a comprehensive benefits package starting on a team member's first day:**

  • 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
  • Option to enroll immediate family members with Liberty contributing 50% of monthly premium
  • Fully vested 401K matching on a pre- or post-tax basis
  • Liberty-paid HSA contributions every paycheck
  • Generous PTO plan and paid holidays
  • Annual tuition reimbursement program and professional certification courses available
  • Adoption expense reimbursement program
  • Dependent Care FSA availability providing tax savings for qualifying child care expenses
  • Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
  • Fully-stocked breakroom

...and much more Learn more about us at www.libertysoftware.com

#ID1 #ZR

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.

At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier. At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.