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Freelance Events
2 months ago
WHAT:
Freelance Events / Event Ops Managers - West Midlands
WHEN:
ASAP
REPORTS TO:
Events Project Manager - Midlands
LOCATION:
The Midlands
SALARY:
Competitive day rate
Job Description
Company Overview
KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited.
We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up.
Role Overview
KERB Events Limited provides our services at many live events, including at venues such as The KIA Oval, Goodwood Motor Circuit, Tottenham Hotspur Stadium, Aston Villa Football Club, Leicester Tigers and Jockey Club Racing venues.
Reporting to the Event Project Manager, you will be responsible for managing the operational needs and successful running of a range of events across a variety of venues in the West Midlands on a freelance basis. This role is well-suited to someone who is hungry to get involved with KERB, with a keen eye for detail, good communication skills, understanding Health & Safety principles, and previous experience of operating & managing large scale events with multiple stakeholders, week-in-week-out.
We need a talented, enthusiastic team player to deliver an excellent experience for the customer, traders and client. The role encompasses ensuring the day-to-day operation runs smoothly, working with the Event Project Manager to ensure all health and safety practices are implemented fully. Stakeholder management, quality control (this includes eating) and customer engagement all feature prominently.
A grasp of the street food world and previous experience working on a stall is a big plus. We need a can-do character with the ambition and expertise to push our Midlands based events to a new level.
Responsibilities
Regularly lift and move objects of 10kg or more and make use of mechanical aids or team lifting when necessary.
Performing H&S checks on our bars and food traders to ensure they are meeting KERB standards
Overseeing load ins/outs of the traders and bars, being physically present to support
Managing the onsite bars, stock control and people management
Working with the Health and Safety team to ensure all required health and safety practices are being followed
Allocating team members to job roles and responsibilities, line managing the team and being first port of call for queries, completing timesheets and submitting to head office
Managing a diverse group of clients/venue/partnership stakeholders whilst supporting the teams to deliver a smooth operation as well as exceptional hospitality and being the conduit between the venues and KERB
Customer engagement – being the voice and face of KERB on the ground
Focusing on the guest experience and developing ways to enhance this
Reporting on weekly set KPIs including; stock takes, operational excellence, Customer and Team satisfaction
Adhering to the venue and KERB’s procedures and rules, whilst maintaining clear communication at all times
Requirements and skills
Able to travel to necessary locations within the Midlands
Understanding of safe heavy lifting practices
A clear and detailed understanding of UK health and safety practices
Able to define and deliver exceptional hospitality and service
Able to identify increased sales opportunities across the site
Demonstrable operational knowledge of electricity, gas and foodservice operations and troubleshooting
Experience in bar and stock management
Strong people management skills, working with a wide range of stakeholders to deliver the best outcome for KERB, its traders, customers and the team
Proactive / self-starter able to focus and operate as part of a team and independently
An interest and understanding of the street food industry and wider food scene of The Midlands
Strong understanding of EPOS/till set-up and management – we use GoodTill
Positive and flexible attitude, with the ability to think laterally and able to problem-solve
Desired but not essential
Experience in street food events and/or bars and events would be preferred
This list is in no way exhaustive and the incumbent may be asked to perform other tasks to help out the KERB team (within reason), including some unsociable hours and weekends.
What you’ll get by joining KERB
Generous discount on all KERB food & drink
Team socials
Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
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