Field Network Engineer

2 weeks ago

Lake Forest, United States Impact Networking Full time
Description

Impact is hiring a Field Network Engineer for our Nationally ranked Best and Brightest Workplace

The Field Network Engineer (FNE) will be utilized in many different capacities to ensure client success regarding the entire scope of our Managed IT services. The FNE will be the primary technical subject matter expert for MIT clients' technical environment. The FNE maintains client uptime and improves their computing experiences through effective monitoring, maintenance, problem identification and resolution activities, as well as further developing our company's positive reputation with existing clients through exceptional service. The role of the Field Network Engineer is challenging and rewarding, requiring a strong and vast technical skill set, along with business acumen and interpersonal skills. The position will require several different skills, beyond what is stated here. The focus of any job at Impact is always Excellent Customer Service.

Responsibilities

Pre-Sales
- Produce the technical portion of the Business Transformation Assessment (BTA). The focus is on discovery and recommendation, taking data to produce strategy. This includes RMM tool configuration and deployment on the client network, physical review, documentation of the IT assets, and participation in onsite interviews. The FNE then must analyze the data collected and produce a detailed technical document that outlines the client network with our technical recommendations.
- When necessary, participate in phone conferences, in person meetings, validation, and proposal meetings with the Managed IT Business Development Specialist. The emphasis is always on showing the value, capability, and professionalism of our Managed IT services. Our goal is partnering with the client on our fully managed IT program.
- Scope and generate technical project plans, defining steps necessary for successful project completion and defining project milestones/timelines.
- Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Walk users through the Complete Care end user guide and ensure the client understands the process while emphasizing our commitment to excellent customer service.

Technical
- The FNE will plan and lead the installation and configuration of recommendations made during the BTA. This requires the technical skills to implement the core networking technologies. These include Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.
- Configuration of our RMM tool to monitor and alert on all critical client network components.
- Work with the Service Desk and Operations teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, A/V profiles and scan schedules, workstation clean up, Active Directory management, backup maintenance, and all network documentation.
- Work with clients' line of business vendors.
- Identifies, documents and troubleshoots user computing issues to resolution and maintains customer satisfaction.
- Identifies user problems and works within a structured problem management and resolution process to maintain customer satisfaction.
- Works with other resources and vendors to deliver effective field support services.
- Utilizes Impact improved technologies to deliver on-site and remote user support services.
- On time documentation of issues within Impact's ticket system.

General
- Participates in ongoing training and attainment of manufacturer certifications.
- Develops and maintains relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service.
- Maintains relationships with vendor contacts that are beneficial to the company.
- Follows a set of standards for documentation of customer network status and activities.

Things We Are Looking For

Computer Skills
- Server Administration
- Experience with Windows 2012-2022 Server
- Active Directory design, management and maintenance
- Microsoft Exchange, SQL, and SharePoint management
- DNS, DHCP, and Remote Desktop Services
- VMWare, Hyper-V and other virtualization technologies
- Storage solutions: SAN, NAS, and Shared Storage

- Firewalls, switches, and other networking technologies
- Cisco Meraki, HP, and other technologies
- Disaster recovery solutions and backup technologies
- Office 365, Azure and other cloud solutions
- Mobile operating systems (IOS, Android, Windows)
- RMM tools such as N-Able, Kaseya or LabTech

Excellent in-person and remote client support skills
- Strong written and verbal communication skills

Certifications, Licenses, Registrations
- Valid driver's license and proof of insurance
- Microsoft Fundamental and Associate certifications
- Cisco Certifications

Other Skills and Abilities
- Able to work independently or as part of a team
- Must be prepared for on-site work with clients
- Excellent technical writing ability

Valued Qualifications (not required)
- 5 or more years relevant experience as a:
- Network Engineer, Systems Engineer, Network Administrator, Systems Administrator, IT Administrator, NOC Engineer, IT Engineer, IT Consultant, IT Manager, Infrastructure Engineer, Windows Server Engineer, etc.
- Relevant industry certifications
- Experience as part of a Microsoft Partner organization
- Experience working for a managed services organization

Benefits- 20 days of PTO
- 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities

#LI-Onsite

  • Associate Field Network Engineer

    1 month ago

    Lake Forest, United States Impact Networking Full time

    Description Impact is hiring an Associate Field Network Engineer for our Nationally ranked Best and Brightest Workplace! The Associate Field Network Engineer (AFNE) will be utilized in many different capacities to ensure client onboarding and ongoing maintenance is completed on time and to Impact standards. The Associate FNE will support the MIT team...

  • Networking Software Engineer

    5 days ago

    Lake Forest, United States DBSI Full time

    Job Title : Networking Software Engineer Location : Lake Forest, CA Networking Software Engineer Bachelor of Science Degree in Computer Science, Computer Engineering or Software Engineering, or equivalent experience. 8+ years of related development experience Must have strong hands-on networking development experience with routing, dns, dhcp (not just...

  • Escalation Engineer

    5 days ago

    Lake Forest, United States Impact Networking Full time

    Impact is hiring a Escalation Engineer for our Nationally ranked Best and Brightest Workplace! The Escalation Engineer will be utilized in many different capacities to ensure client success regarding the entire scope of our Managed IT services. Escalation Engineers will be the primary technical subject matter expert for MIT clients’ technical environment....

  • Escalation Engineer

    2 weeks ago

    Lake Forest, United States Impact Networking Full time

    Description Impact is hiring a Escalation Engineer for our Nationally ranked Best and Brightest Workplace! The Escalation Engineer will be utilized in many different capacities to ensure client success regarding the entire scope of our Managed IT services. Escalation Engineers will be the primary technical subject matter expert for MIT clients' technical...

  • Principal Software Engineer

    2 weeks ago

    Lake Forest, United States Advantest Full time

    Job DescriptionPrincipal Software Engineer Advantest Test Solutions (ATS), located in Lake Forest, CA, is seeking a highly skilled Software Engineer to join our team. ATS stands at the forefront of the semiconductor industry, offering cutting-edge, massively parallel test infrastructure (IaaS) that serves customers worldwide. This role provides a unique...

  • Cloud Engineer

    3 weeks ago

    Lake Forest, United States iBASE-t Full time

    Job DescriptionJob DescriptionAbout the Company:iBASE-t is a leading provider of digital manufacturing solutions headquartered in Lake Forest, California. Our innovative software solutions streamline complex manufacturing processes and help businesses achieve operational excellence. We are committed to delivering the highest quality products to our customers...

  • Application/Product Security Engineer

    4 weeks ago

    Lake Forest, California, United States Motion Recruitment Full time

    An international medical device company is looking to bring on a Senior Product Security Engineer to join their R&D Product Security group. You'll work on surgical device products. Ideal candidates have experience working with medical devices or med-tech and have worked with HIPPA/medical device regulations or FDA approval processes. You will play a critical...

  • Platforms Engineer

    3 weeks ago

    Lake Forest, United States iBASE-t Full time

    Job DescriptionJob DescriptionAbout the CompanyiBASE-t is a leading provider of digital manufacturing solutions headquartered in Lake Forest, California. Our innovative software solutions streamline complex manufacturing processes and help businesses achieve operational excellence. Our team is built on core values of professionalism, excellence, teamwork,...

  • Sr. Network Engineer

    5 days ago

    Salt Lake City, United States Marriott Full time

    Job Number 24043084 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Sr Engineer – Property Networks is responsible for designing and implementing efficient and optimal networks,...

  • Application/Product Security Engineer

    4 weeks ago

    Lake Forest, United States Motion Recruitment Full time

    An international medical device company is looking to bring on a Senior Product Security Engineer to join their R&D Product Security group. You'll work on surgical device products. Ideal candidates have experience working with medical devices or med-tech and have worked with HIPPA/medical device regulations or FDA approval processes. You will play a critical...

  • Application/Product Security Engineer

    12 hours ago

    Lake Forest, United States Motion Recruitment Partners LLC Full time

    An international medical device company is looking to bring on a Senior Product Security Engineer to join their R&D Product Security group. You'll work on surgical device products. Ideal candidates have experience working with medical devices or med-tech and have worked with HIPPA/medical device regulations or FDA approval processes. You will play a critical...

  • Application/Product Security Engineer

    2 weeks ago

    Lake Forest, United States Motion Recruitment Partners LLC Full time

    Application/Product Security Engineer / Medical Devices Lake Forest, California Onsite Contract $67/hr - $90/hr An international medical device company is looking to bring on a Senior Product Security Engineer to join their R&D Product Security group. You'll work on surgical device products. Ideal candidates have experience working with medical devices...

  • Remote Network Engineer

    15 hours ago

    Salt Lake City, United States Vaco Full time

    Vaco is seeking a Network Engineer with a strong background in Route / Switch Networking and decent Wi-Fi knowledge to join our Network Engineering team and function, assisting Velocity deliver a superior customer experience. Our client operates many diverse and vendor agnostic networks. The incumbent in this role will be responsible for quickly...

  • Lead, Network Systems Engineer

    1 week ago

    Salt Lake City, United States Harris Geospatial Solutions Full time

    Job Title: Lead, Network Systems Engineer Job Code: 10779 Job Location: USA-UT-Salt Lake City Job Schedule: 9/80, every other Friday off Job Description : The Senior Specialist, Network Systems Engineer will be responsible for the development of advanced communication subsystem hardware/software for multi-domain (space, ground, airborne) applications. The...

  • Specialist, Network Systems Engineer

    1 week ago

    Salt Lake City, United States L3 Technologies Full time

    Job Title : Specialist, Network Systems Engineer Job Code: 10777 Job Location : Salt Lake City- UT Job Schedule: 9/80, every other Friday off L3Harris' Communication Systems segment is currently seeking a Specialist, Systems Engineer to join our team. This position will be based at our Salt Lake City, UT facility. Position Overview: The Systems Engineer will...

  • IT & Cybersecurity Consultant

    2 weeks ago

    Lake Forest, United States Impact Networking Full time

    Description Impact is hiring a Pre-Sales IT Consultant for our Nationally ranked Best and Brightest Workplace! IT Consultants act as the IT and Cybersecurity subject matter expert for all Managed IT sales opportunities within a specific geographic region. Impact's Managed IT services proactively help businesses implement the necessary technology to stay...

  • IT & Cybersecurity Consultant

    4 days ago

    Lake Forest, United States Impact Networking Full time

    Description Impact is hiring a Pre-Sales IT Consultant for our Nationally ranked Best and Brightest Workplace! IT Consultants act as the IT and Cybersecurity subject matter expert for all Managed IT sales opportunities within a specific geographic region. Impact's Managed IT services proactively help businesses implement the necessary technology to stay...

  • Cloud Engineer

    3 weeks ago

    Lake Forest, California, United States iBASE-t Full time

    About the Company: iBASE-t is a leading provider of digital manufacturing solutions headquartered in Lake Forest, California. Our innovative software solutions streamline complex manufacturing processes and help businesses achieve operational excellence. We are committed to delivering the highest quality products to our customers while fostering a...

  • Platforms Engineer

    1 month ago

    Lake Forest, California, United States iBASE-t Full time

    About the Company iBASE-t is a leading provider of digital manufacturing solutions headquartered in Lake Forest, California. Our innovative software solutions streamline complex manufacturing processes and help businesses achieve operational excellence. Our team is built on core values of professionalism, excellence, teamwork, continuous improvement,...

  • Specialist, Network Systems Engineer

    2 weeks ago

    Salt Lake City, United States L3 Technologies Full time

    Job Title: Specialist, Network Systems Engineer Job Code: 10777 Job Location: Salt Lake City- UT Job Schedule: 9/80, every other Friday off L3Harris' Communication Systems segment is currently seeking a Specialist, Systems Engineer to join our team. This position will be based at our Salt Lake City, UT facility. Position Overview: The Systems Engineer will...