VDC Support Technician

5 days ago

Portland, United States Harder Mechanical Contractors Full time

Harder Mechanical is one of the nation's largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV; Phoenix, AZ; Richmond, CA and Salt Lake City, UT.

As an VDC Support Technician, you will be responsible for resolving internal and external issues with AutoCAD Verticals such as AutoCAD Plant 3D, Fabrication CADMEP, and Plant3D Spec Editor. You will play a vital part in ensuring the smooth execution of projects and plans for Harder Mechanical within the Virtual Design & Construction environment. This role is based out of our headquarters office in Portland, OR. An ideal candidate is proactive, takes pride in their work, is comfortable asking for help, has good communication skills, and is interested in furthering their career in VDC.

Successful projects do not complete themselves. Our team of curious and passionate people build on Harder's reputation every day through their actions. We offer professional development opportunities, industry-leading benefits, and the chance to work on projects that will change the built environment forever. Find out more at www.harder.com.

What you'll be doing:
You will be responsible for working directly with modelers and project teams to resolve day to day issues and ensure their operations run smoothly. The technology environment is constantly changing, so you'll support the VDC Support Team in adapting to changes and understanding how different applications affect each other. A successful candidate will complete customer requests accurately and in a timely manner using the programs outlined below and in accordance with Harder's developed standards. This is an entry level role that supports our VDC team.

VDC Support Technicians at Harder perform the following daily tasks:

  • Work directly with modelers and project teams to resolve day-to-day issues using critical thinking, outside resources, and collaboration with teammates. Users submit issues which are then tracked and resolved by this team.
  • Work with Sr. Support Technician and Technology Manager to understand Lean process to minimize request time and maximize throughput of action items
  • Work with users to identify and understand issues, and provide training and support where necessary
  • Communicate effectively with project teams, VDC support team, IT department, vendors and other stakeholders
  • Create self-help documentation for other users to reference if they encounter the same issue.
  • Set realistic schedules for issue resolution and be able to ask for help or advice when needed.
What you will need to be successful in this role:
  • Respond to technical support requests in a timely manager
  • Peer review of support requests
  • Advance unresolved issues to senior staff as required
  • Interest in learning new and existing software applications
Education/Experience:
  • 2+ years of experience with Autodesk products such as Revit, Plant3D, and AutoCAD
  • Experience in the construction industry is preferred.
  • Coding or 3D printing experience is a plus
Benefits
  • Competitive salary
  • Comprehensive medical, dental, and vision benefits - 100% of employee premiums are paid by the company
  • Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary
  • Profit sharing
  • Discretionary annual bonus
  • Paid vacation and holidays
  • Harder University training and development, as well as other paid professional development opportunities
  • Team environment that promotes individual growth

HMC reserves the right to perform a drug screening and background check, as may be required, and this offer may be contingent on passing a drug screening and background check.

This position is salaried. No recruiters. No phone calls, please.

About Harder
Harder Mechanical Contractors is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state or local nondiscrimination laws. Our hiring policy reflects and affirms Harder's commitment to the principles of fair employment. Harder does not discriminate regarding the terms and conditions of employment based on any characteristic protected by federal, state or local nondiscrimination laws.

It is Harder's policy to maintain a drug and alcohol-free work environment. Employment offers are conditional upon successfully passing a drug and alcohol test, background checks, reference checks, and as required by law, regardless of citizenship or national origin, documented proof of authorization to work in the United States.

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