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Overnight Guest Experience Associate

2 months ago


Arlington, United States Placemakr Full time

A bit about us We’re a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America’s most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market. Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they’re a place to call home. Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform. As our

Overnight Guest Experience Associate , yourjob is to create andownan exceptional experience for each of ourPlacemakrguests from the moment they check in,throughouttheir stay and until they depart. Simply put, your job is tomanageour beautiful space,deliverexceptional service, anddelightour amazing guests. - This is an overnight full time, on-site position located at our Arlington, VA property. (Marymount University) - The hourly rate for this position is $

18.50

+ $2 for overnight differential between 11pm-7am. - MUST be available to work 3 (10hrs shifts) per week, including weekends and holidays. Responsibilities

Ensure that our guests have everything they need to have the best stay possible,so that they never want to stay anywhere other thanPlacemakragain. Set thePlacemakrbrand apart bymaking certain it wowsevery guestwitheach interaction. Operate the front of the house seamlessly during your shift, masteringand helping toevolveall of our front of house processes to ensure they are serving our guests at the highest levels. Lay the groundwork each day to ensure you and the team are prepared for all guestschecking in and out, includingmanagingall reservations, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, and assisting guests withany and allquestionsor needs. Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge level services to our guests and also help solve on-site problems with creative solutions. Develop a strong working relationship with all of your teammates. Be a leader by exampleand top performer to help your team achieve and maintainPlacemakrstandards for excellence, including employee engagement ratings,NPS scores,brand standards, consistently positive customer reviews,etc. Additional duties and responsibilities as assigned Qualifications

You have a high school diploma. You are a people person and love making other people happy. Your personality is infectious, leaving a positive lasting impression on everyone you come in contact with. You hear and see yourself in our core values , and are excited to live by them. You are obsessed with customer service. Your life’s calling is to delight the guests you serve at every turn. Youare a stellar communicatorwhocan effectivelycommunicate withguests of all walks of life. You’re an excellent and efficient multitasker. You are capable of sitting, standing, walking, pushing, pulling, and other physical activities as required by the job. You are highly organized and excel at managing your time and resources proactively to knock your goals out of the park. You’re the kind of person that everyone is excited to be around because they feel like you’re a true team player. And..if you happen to have a successful history as a front desk agent or any related hospitality experience that’s a total bonus in our eyes. $18.50 - $18.50 an hour

Our benefits & perks Competitive Pay, Stock Options and Generous Monthly Bonus Program starting at $500 depending on your role Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent and only applicable to non-supervisory or managerial level positions) Weekly Paychecks Yearly uniform stipend Medical, Vision & Dental Insurancewith options for Flexible Spending Accounts Paid Parental Leave Paid Life Insurance 401k+ 4% employer matchingprogram Paid Time Off to allow time for you to recharge ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at selectPlacemakrpropertiesall over the US *Property Leadership roles come with additional benefits such as cell phone reimbursement and health and wellness stipend. Our community norms Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positivecommunity normsthat shape our company culture and inform how we do business: We own it. We make it better. We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and

evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you don’t meet 100% of the above qualifications,we still encourage you to apply

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