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Customer Service Specialist

2 months ago

Grayslake, United States The IMAGINE Group Full time

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees Our innovative teams are the most committed, highly experience artisans in the business.We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds and loyalty of their customers.For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Position Summary:

Our Customer Service Specialist position is challenging, exciting and an immediate career opportunity. We are offering this position to an outstanding candidate who is motivated to join one of today's most prestigious and advanced companies

Essential Functions and Responsibilities

  • Be the front-line communication for Imagine Chicago.
  • Become proficient in Imagine systems
  • Research and assist internal and external clients with our "one-call resolution" expertise
  • Interact daily with our Account Management / Operational Teams
  • Set our Logistics Team up for success, providing parameters for order direction and packing requirements
  • Generate reports pertaining to inventory, shipment tracking, and order history
Preferred Qualifications:
  • Problem Solver; "Out of the Box" Thinker
  • Demonstrate Strong Communication Skills
  • Ability to Proactively Manage Multiple Tasks
  • Deliver Insight & Recommendations for Overall Client Success
  • Continual Development & Redefine Client Behaviors
  • Effectively work Independently in a Fast Paced Environment
  • Exhibit & Maintain Empathy & Composure in High Pressured Situations
  • Interpret Client Needs & Make Educated Decisions for a "Win - Win" Solution
  • Work Effectively with all Types of People
  • Demonstrate an Internal Drive to Further Develop Personal Growth
  • Excellent writing and analytical skills
  • Degree Preferred
Mandatory Qualifications:
  • Knowledge of Microsoft Office, with Intermediate Proficiency in Excel
  • 1-2 years of Call Center Experience, or 2-3 years of Client Facing Environment
Physical Requirements:
  • Occasional walking
  • Manual dexterity for repetitive work
  • Frequent Sitting for prolonged periods of time
  • Travel: N/A
  • Chemicals: N/A
  • Ability to lift, push and pull: N/A


The national pay range for this role is $19.80 - $22.00 per hour. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

We participate in E-Verify

Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.