Current jobs related to Member Service Staff - Burnsville - YMCA of the USA

  • Member Services Representative

    3 weeks ago

    Burnsville, Minnesota, United States State Employees' Credit Union Full time

    About the RoleThe Associate Member Services Representative is an entry-level position at State Employees' Credit Union, providing foundational knowledge of branch operations and delivering exceptional member service.Key ResponsibilitiesProvide member support through phone and in-person interactions, including cash box management and account...

  • Member Services Representative

    2 weeks ago

    Burnsville, Minnesota, United States State Employees' Credit Union Full time

    About the RoleThe Member Services Representative is an entry-level position at State Employees' Credit Union, providing foundational knowledge of branch operations. This role involves performing routine branch duties and following standard procedures to deliver exceptional member service.Key ResponsibilitiesProvide member support through phone and in-person...

  • Food Service Team Member

    1 week ago

    Burnsville, Minnesota, United States Bojangles Full time

    Are you passionate about delivering exceptional customer experiences and serving high-quality food?As a Crew Member at Bojangles, you'll have the opportunity to work in a fast-paced environment, meet interesting people, and grow professionally.Our team is dedicated to serving customers delicious food made from Southern recipes, and we're looking for someone...

  • Tree Service Site Manager

    1 week ago

    Burnsville, Minnesota, United States Easy Tree Service Full time

    Job Title: Tree Service Site ManagerJob Summary:We are seeking a highly motivated and experienced Tree Service Site Manager to join our team at Easy Tree Service. As a key member of our operations team, you will be responsible for managing all job sites, coordinating equipment and materials, and ensuring that all jobs are completed to the highest...

  • Tree Service Operations Manager

    1 month ago

    Burnsville, Minnesota, United States Easy Tree Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Tree Service Onsite Manager to join our team at Easy Tree Service.Key Responsibilities:Oversee all job sites, ensuring efficient coordination of equipment, materials, and schedules.Establish and maintain effective communication with customers and team members.Perform hands-on work as needed to meet...

  • Tree Service Operations Manager

    4 weeks ago

    Burnsville, Minnesota, United States Easy Tree Service Full time

    Job OverviewEasy Tree Service is seeking a highly skilled and experienced Tree Service Operations Manager to oversee the daily operations of our arborist team. This is a key leadership role that requires strong organizational and communication skills, as well as a deep understanding of arboriculture and customer service.Key ResponsibilitiesSite Management:...

  • Tax Staff

    5 days ago

    Burnsville, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Tax Staff - Public to join our team in Burnsville, Minnesota. This role is crucial within our CPA firm, as you will be responsible for processing both corporate and individual tax returns. This opportunity is perfect for those looking to grow their career in a supportive environment.Responsibilities:• Process...

  • Community Service Liaison

    3 weeks ago

    Burnsville, Minnesota, United States Burnsville-Eagan-Savage School District Full time

    Job Title: Community Service AssociateJoin Burnsville-Eagan-Savage School District in shaping the future of education!About the Role:We are seeking a highly motivated and dedicated Community Service Associate to support our students and community. As a key member of our team, you will work closely with lead teachers, coordinators, and other community...

  • Medical Staff Assistant

    1 week ago

    Burnsville, Minnesota, United States Fairview Health Services Full time

    Job Summary:Arbors at Ridges Senior Assisted Living is seeking a dedicated Culinary Assistant/Server to provide exceptional dining room meal service to our residents. This role is responsible for maintaining a clean and inviting dining area, ensuring supplies are stocked and organized, and providing kitchen support as needed.Key Responsibilities:Serve...

  • Team Member

    4 weeks ago

    Burnsville, United States Border Foods LLC Full time

    Who wants FREE tacos?!At Border Foods, our purpose is to Make Lives Better and it is at the foundation of all that we do. We are proud of our family culture that develops people and provides career growth in pristine restaurants where people aspire to work, guests desire to dine… where Live Más comes to life. Your role as a Team Member is to feed...

  • Team Member

    4 weeks ago

    Burnsville, United States Border Foods LLC Part time

    Job DescriptionJob DescriptionWho wants FREE tacos?!At Border Foods, our purpose is to Make Lives Better and it is at the foundation of all that we do. We are proud of our family culture that develops people and provides career growth in pristine restaurants where people aspire to work, guests desire to dine… where Live Más comes to life. Your role as a...

  • Team Member

    2 months ago

    Burnsville, United States Border Foods LLC Full time

    Who wants FREE tacos?!At Border Foods, our purpose is to Make Lives Better and it is at the foundation of all that we do. We are proud of our family culture that develops people and provides career growth in pristine restaurants where people aspire to work, guests desire to dine… where Live Más comes to life. Your role as a Team Member is to feed...

  • Community Service Associate

    2 months ago

    Burnsville, United States Burnsville-Eagan-Savage School District Full time

    Position Type: Community EducationDate Posted: 8/15/2024Location: District WideBurnsville-Eagan-Savage District 191 is a future-forward school district committed to removing barriers and forging unique pathways for learning and enrichment for all students. We create engaging programs, services and opportunities that encourage self discovery and preparedness,...

  • Culinary Team Member

    2 weeks ago

    Burnsville, Minnesota, United States Chili's Grill & Bar Full time

    Role OverviewOur Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in great team work, then we want to hear from youFast hiring processFlexible part-time or full-time scheduleGrowth opportunitiesGreat team atmosphere and...

  • Restaurant Team Member

    2 weeks ago

    Burnsville, Minnesota, United States Noodles & Company Full time

    About Noodles & CompanyWe're a fast casual restaurant with a passion for serving fresh, high-quality ingredients. Our mission is to nourish and inspire every team member, guest, and community we serve.Job SummaryWe're seeking a talented Restaurant Team Member to join our team. As a key member of our front of house team, you'll be responsible for providing...

  • Direct Care Staff

    1 month ago

    Burnsville, United States Cottages Group Full time

    Are you searching for a new position that brings meaning to your world? Are you passionate about caring for others? Do you take pride in providing support that helps individuals achieve their goals? If these statements describe you? There is NO experience required to join The Cottages Group and start your career today! Our Direct Care Staff support...

  • Lead Team Member

    2 months ago

    Burnsville, Minnesota, United States Walmart Full time

    About the Role:As a Lead Team Member at Walmart, you will be responsible for leading a team of associates in a specific area of the store. Your primary goal will be to ensure customer satisfaction by providing excellent service and ensuring that the area meets the company's standards.Key Responsibilities:Customer Service: Greet and assist customers in a...

  • Community Service Associate

    3 months ago

    Burnsville, United States Burnsville-Eagan-Savage School District Full time

    Position Type: Community Education Date Posted: 8/15/2024 Location: District Wide Burnsville-Eagan-Savage District 191 is a future-forward school district committed to removing barriers and forging unique pathways for learning and enrichment for all students. We create engaging programs, services and opportunities that encourage self discovery and...

  • Bakery Team Member

    1 month ago

    Burnsville, Minnesota, United States Cub Full time

    Job SummaryWe are seeking a highly skilled and motivated Bakery Team Member to join our team at Cub. As a key member of our bakery department, you will be responsible for providing exceptional customer service, preparing high-quality bakery products, and maintaining a clean and safe work environment.Key ResponsibilitiesAssist customers with purchases and...

  • Seasonal Retail PT Service Team Member

    1 month ago

    Burnsville, United States Michael's Inc Full time

    Michaels - 13901 Aldrich Ave S [Retail Associate / Cashier] As a Team Member at Michaels, you'll: Help customers shop the store and find what they're looking for; Provide a fast and friendly check out experience; Acknowledge customers, help locate product and provide solutions; Execute a well merchandised and in stock store; Deliver friendly customer...

Member Service Staff

3 months ago

Burnsville, United States YMCA of the USA Full time
Description

Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day operations of the front desk.

The Customer Service role will need to be self-motivated in engaging with our customers and build strong relationships. It will be critical for the Customer Service staff to be organized to be able to take time to listen and chat to our customers before/after group fitness classes and exercise and via phone, as well as ensuring you are still able to get the administrative work accomplished. The Customer Service staff will also assist with customer registrations, tracking, networking with existing customers as well as on-boarding new customer service staff. The Customer Service staff are high energy, outgoing and love to be busy. The Customer Service staff is the face of the YMCA of the North assisting customers with their accounts and providing service excellence

The salary for this position starts at $15.00 hourly. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.

1. Job Summary:

The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence.

2. Essential Functions:
  • Provide excellent service to members, guests, and participants in the branch and on the phone.
  • Create a high level experience for members, guests and participants through engagement and building a connection.
  • Understand and enforce all applicable YMCA policies.
  • Operate membership software and all necessary office equipment.
  • Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
  • Assist in the sale of YMCA programs, services and product to members, guests, and participants.
  • Provide tours to prospective members.
  • Responsible for maintaining towels at Member Services.
3. Relationships:

The position reports to the Front Desk Manager who reports to the Membership Director. The incumbent also receives direction from the Member Service Advisor. The incumbent interacts regularly with members, guests, and participants in an effort to provide excellent customer service and positively impact membership retention.

4. Qualifications:
Required:
  • Excellent customer service, sales, problem solving, communication and interpersonal skills
  • Computer knowledge
  • Ability to obtain CPR/PR, First Aid, AED, and Oxygen certifications within 30 days of hire
  • Must be self-directed and motivated
  • Ability to work with a diverse population and be inclusive to all
  • Ability to multi-task
Preferred:
  • Previous customer service experience
  • Multilingual
  • Knowledge of cash receipting
  • High School Diploma/GED
5. Work Conditions:
  • Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
  • Ability to respond to emergency situation in a calm and efficient manner.
  • Ability to work in a fast paced and changing environment.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.

Diversity, Equity and Inclusion Pledge

The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility.

The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all.

Requirements

Must be able to work nights and weekends.