IT Support Specialist

4 weeks ago

Lancaster, United States Harbor Compliance Full time

Company Overview

**Harbor Compliance is a fast-growing technology company that is reinventing how nonprofits and businesses manage critical areas of compliance. An Inc. 5000 and Deloitte Technology Fast 500 honoree, Harbor Compliance is using technology to simplify the complexities of business licensing and legal entity management. We have scaled to 25,000 clients and are just getting started.**

**Position Overview**

As an IT Support Specialist, you will work across the business to provide end-user IT support ensuring a consistent and productive work environment. Under the direction of the IT Services Team Lead, you will collaborate with other members of the Technology department to troubleshoot and resolve technology-related issues within our infrastructure. You will also play a key role in developing, scaling, and delivering innovative products to our infrastructure and software stack. The ideal candidate has a background in Information Technology and strives to provide quality results while learning new and exciting technology.

**Responsibilities**

* Provide an outstanding and professional interface between the Technology department and all employees.

* Promptly respond to incoming support requests and ensure resolutions are documented in the ticketing system and knowledgebase.

* Configure and implement PC hardware and software for employees.

* Handle employee onboarding and offboarding following company-defined processes.

* Manage company electronic equipment and software license inventory.

* Collaborate with vendors to resolve software or hardware warranty/repair issues.

* Participate in continuous development and improvement of technology systems and processes.

**Required Qualifications**

* Associates degree in Information Technology or equivalent professional experience.

* Enjoys the challenge of new, complex problems and learning further information on the fly.

* Excellent oral and written communication skills.

* Strong attention to detail.

* Critical thinking and problem-solving.

**Preferred Qualifications**

* Experience with Google Workspace and Microsoft Office products.

* Familiarity with Windows 10.

* Familiarity with MacOS.

* Familiarity with Active Directory.

* Familiarity with antivirus software and other monitoring tools.

**Location and Hours**

This role is hybrid or in our Lancaster, PA office. Candidates should expect to be in the office at least two days out of the week. The hours are 9 AM - 6 PM EST, Monday through Friday.

*Harbor Compliance is an equal opportunity employer.*

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