Part-Time Customer Service Assistant

Customer Service Assistant As a Customer Service Assistant, you are an integral part of how smoothly Tacoma Community College's Campus Safety operates. Your most important responsibility is receiving and prioritizing emergency and non-emergency requests and for dispatching Campus Safety Officers. A Customer Service Assistant is a valuable resource for members of our campus community who come into contact with you while issuing college identification cards, parking permits, answering questions and phone inquiries. This position also assists with routine office functions including but not limited to filing, spreadsheet maintenance, and data entry. A successful candidate must be able to communicate clearly, have strong customer service skills, be knowledgeable of office procedures, and be able to connect with our diverse campus community. This position reports to the Emergency Management Specialist. Essential Functions: Obtain necessary information via telephone, radio and/or written materials to determine an incident location utilizing maps and any available tools and relay that information to responding personnel to maximize the accuracy and speed of dispatch. Provide information via communications systems to coordinate the activities of campus safety officers and other emergency responders. Work under stress with accuracy in a calm and efficient manner, accurately recording pertinent information into dispatch software. Maintain contact with customer and Officers to assure safety and efficiency; inform officers of the status of the situation and receive and maintain officer's status and location at appropriate times; respond to calls and radio transmissions appropriately. Meet, greet and put the public, faculty, staff and students at ease by answering questions, in person or over the telephone regarding the department services and/or parking rules and regulations. Provide photo identification cards for students, faculty and staff upon request. Issue student, employee and guest parking permits. Update & maintain extensive parking and citation database. Process restrictions on student records when necessary due to parking infractions. Perform word processing, spreadsheet and other clerical support functions. Assist in organizing and coordinating aspects of the department's customer service counter. Perform other related duties as assigned. Qualifications: Successful candidates must be able to demonstrate ability to speak clearly and concisely, providing detailed information and making quick decisions under stressful circumstances. Excellent attendance and punctuality. Ability to maintain strict confidentiality of departmental and student records Collegial and cooperative work relationships with the campus community, visitors, and guests. An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. Intermediate experience with word processing and spreadsheet software. Become familiar with campus resources and policies. Empathetic and timely customer service, oral, written skills and critical thinking skills. Able to priorities and make appropriate decisions to complete assigned tasks and solve problems efficiently. Able to identify and understand issues, challenges, and learning opportunities. Minimum Qualifications: High school diploma or equivalent. Good communication and organizational skills. Ability to promote a professional and friendly atmosphere, learn quickly, and juggle different tasks at once. Required Conditions of Employment: Successful completion of a criminal history background check. Ability to safely lift 30 pounds. Application Process: Complete application packages must include the following: Tacoma Community College online application. Cover letter and resume. Terms of Employment: This is part-time hourly position is bound by the WAC 357-04-045 provisions above and is scheduled to work varied hours as needed. The work hours will vary to meet the needs of the department. The pay rate is $20.00 per hour, Monday - Thursday 3:00 pm - 7:00 pm at the Campus Safety customer service counter. Tacoma Community College part-time hourly and student employees including work study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans and retirement benefits are also provided. Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act.