Customer Care Center Specialist

3 months ago


Charleston, United States City National Bank of WV Full time
EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS

Summary Description

Provides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning debit cards, online banking and IVR. Assists customers with routine service requests and provides account related information. Identifies and acts on referral opportunities for new products by recognizing customer needs.

Essential Functions

  • Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs
  • Collect all pertinent customer information for resolution, tracking, and audit purposes
  • Verify customer calls with current security procedures for identity theft prevention
  • Proactively identify and report any potential issues, trends, or fraud attempts to the appropriate area
  • Perform immediate account and/or customer maintenance on core system and auxiliary software systems when needed
  • Assist customers with general usage or troubleshooting issues concerning online banking (i.e. password, online transfers, e-statement enrollment, bill pay, supported browsers, etc.)
  • Assist customers with debit card activations, PIN resets, card denials, etc.
  • Assist customers with general usage or troubleshooting issues concerning our telephone banking system
  • Assist customers with the online account opening process (i.e. guidance through the process, troubleshooting errors, etc.)
  • Assist customers with mobile banking (i.e. downloading the app, supported devices, mobile deposit, general usage, etc.)
  • Consult with management on any customer complaint or bank error
  • Research and resolve any customer issues independently
  • Handle all requests in a professional and courteous manner
  • Refers customers to other departments and business partners appropriately
  • Completes all training within predetermined time limits
  • Maintains current knowledge of bank products and services
  • Adheres to all bank regulatory, audit, and compliance policies and procedures
Position Requirements
  • 1-2 years call center experience, preferably in a banking or financial services environment
  • Experience with Jack Henry products preferred (Silverlake,Passport, Netteller)
  • Associates or Bachelors degree is preferred
  • Sales experience preferred
  • Bilingual preferred but not required (English/Spanish)
  • Ability to work a flexible schedule including evenings and Saturdays
  • Work is generally performed indoors in environmentally controlled conditions
  • Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Critical Skills / Expertise
  • Excellent customer service skills
  • Excellent communication skills
  • Good problem solving skills
  • Strong attention to detail


  • Charleston, United States City National Bank of WV Full time

    Equal Opportunity Employer, Including Disability/VetsSummary Description Provides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning debit cards, online banking and IVR. Assists customers with routine service requests and provides account...

  • Nurse Care Specialist

    4 weeks ago


    Charleston, West Virginia, United States Life Care Center of Charleston Full time

    Life Care Center of Charleston Job OpportunityWe are seeking a qualified Registered Nurse to join our team of professionals at Life Care Center of Charleston.About the RoleThe RN delivers quality nursing care to patients through interpersonal contact and provides care and services to allow patients to attain or maintain the highest practicable physical,...

  • Nurse Care Specialist

    3 weeks ago


    Charleston, West Virginia, United States Life Care Center of Charleston Full time

    We are seeking a skilled Registered Nurse to join our interdisciplinary team at Life Care Centers of America. As a key member of our healthcare team, you will deliver high-quality nursing care to patients through interpersonal contact and provide services to allow patients to attain or maintain their highest practicable physical, mental, and psychosocial...

  • LPN - Care Center

    3 weeks ago


    Charleston, WV, United States Charleston Healthcare Center Full time

    Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference! Charleston Healthcare Center is seeking LPNs with heart, empathy, and a...

  • Nursing Assistant

    3 weeks ago


    Charleston, South Carolina, United States Life Care Center of Charleston Full time

    We are affiliated with Life Care Centers of America, a 47-year industry leader in healthcare with over 200 locations across the U.S.We are seeking a qualified Certified Nursing Assistant (CNA) to join our team of professionals.We believe every job in our company plays a vital role in our continued growth and commitment to quality patient care.We offer...


  • Charleston, West Virginia, United States Option Care Health Full time

    Job DescriptionOption Care Health is seeking a highly skilled Clinical Transition Specialist to join our team. As a Clinical Transition Specialist, you will be responsible for educating patients, their families, and facility staff about our services and products. You will also be responsible for assessing patients, gathering preadmission information, and...


  • Charleston, South Carolina, United States Trident Medical Center Full time

    About Trident Medical CenterTrident Medical Center is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals and three freestanding emergency departments. We provide care to nearly 375,000 South Carolina Low country residents each year.Job SummaryWe have an exciting opportunity for an ICU RN PRN to join our team. As a critical care...

  • Wound Care Specialist

    3 weeks ago


    Charleston, West Virginia, United States University Medical Center Full time

    Job Title: Wound Care SpecialistJob Specialty: Ambulatory CareJob Duration: 13 weeksShift: Day 5x8-Hour (07:30 - 16:00)Guaranteed Hours: Facility is allowed to call off 1 shift per 2 weeksExperience: 1 year requiredLicense: South Carolina or Multi-State Compact RN licenseCertifications: BLS, Wound/Ostomy Certification (WOCN) or Wound Ostomy Certified...


  • Charleston, West Virginia, United States E-Zen Comp Full time

    Job DescriptionRole: Customer Service Retention SpecialistLocation: South Charleston, WV 25303Job Type: FulltimeJOB SUMMARYThe Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales Service...


  • Charleston, West Virginia, United States Trident Medical Center Full time

    Job Title: RN - Case Management SpecialistJob Summary:We are seeking an experienced RN - Case Management Specialist to join our team at Trident Medical Center. As a RN - Case Management Specialist, you will be responsible for providing high-quality patient care and managing patient cases with a focus on improving health outcomes.Responsibilities: Provide...


  • Charleston, West Virginia, United States DEEPER HEALING Medical Wellness Center Full time

    Job Summary:We are seeking a skilled Neurofeedback Specialist to join our team at DEEPER HEALING Medical Wellness Center. As a Neurofeedback Specialist, you will play a crucial role in the healing process for patients with mental/neurological issues, brain injuries, and the need to have their central nervous system calmed.Key Responsibilities:* Implement...


  • Charleston, West Virginia, United States Elkins Rehabilitation & Care Center Full time

    Job Summary: We are seeking a compassionate and skilled Certified Nursing Assistant (CNA) to join our dedicated team at Elkins Rehabilitation & Care Center. As a CNA, you will play a vital role in supporting our residents through their daily routines, enhancing their quality of life, and assisting our nursing staff in delivering exceptional...


  • Charleston, United States Old South Carriage Full time

    Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary...


  • Charleston, United States Charleston Area Medical Center Full time

    Job Summary Demonstrate competent clinical skills; utilize critical thinking to identify and meet patient needs; achieve positive patient outcomes through group process; display leadership traits that contribute to attainment of patient and departmental goals; assist with unit QI/research projects; identify actual legal/ethical issues and implement...


  • Charleston, Illinois, United States Walmart Full time

    Job SummaryAs an Auto Care Center Coach at Walmart, you will be responsible for driving sales and financial performance in the Auto Care Center and service area. This includes receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels. You will also...

  • Wound Care Specialist

    3 weeks ago


    Charleston, West Virginia, United States Genesis Healthcare, Inc. Full time

    Job Summary:We are seeking a skilled Wound Care Specialist to join our team at Genesis HealthCare, Inc. The ideal candidate will have a strong background in wound care and a passion for delivering high-quality patient care.Responsibilities:Provide acute and chronic wound care services to nursing center residents in collaboration with other medical...

  • Nurse Care Specialist

    3 weeks ago


    Charleston, West Virginia, United States MUSC Health & Medical University of SC Full time

    Job SummaryAs a Nurse Care Specialist at MUSC Health & Medical University of SC, you will provide high-quality patient care using the nursing process. This includes assessment, planning, implementation, and evaluation of patient care. You will also direct and lead other assigned team members and collaborate with multidisciplinary team members to provide...


  • Charleston, Illinois, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Auto Care Center Manager to join our team at Walmart. As a key member of our leadership team, you will be responsible for driving sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and...


  • Charleston, West Virginia, United States Trident Medical Center Full time

    We are seeking a skilled Radiology Imaging Specialist to join our multidisciplinary team at Trident Medical Center.Company OverviewTrident Medical Center is a leading healthcare provider in the South Carolina Lowcountry region, serving nearly 375,000 residents each year. Our team of over 2,600 employees, 500 physicians, and 130 volunteers is dedicated to...

  • Lawn Care Specialist

    4 weeks ago


    Charleston, West Virginia, United States Tidewater Landscape Management Full time

    About the JobWe are seeking a skilled Lawn Care Specialist to join our team at Tidewater Landscape Management. As a Lawn Care Specialist, you will be responsible for providing excellent customer service to residential and commercial customers by making timely lawn/landscape applications, diagnosing and correcting lawn/landscaping problems through service...