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Sales Associate Keyholder

4 months ago

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Overview:
About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

 

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the (url removed) online store and the Express mobile app; over 60 Bonobos Guideshop locations and the (url removed) online store; and 13 UpWest retail stores and the (url removed) online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit and for more information about our brands, please visit , or .

Store Name:
Westmoreland

Responsibilities:
Express is seeking a Retail Sales Associate Keyholder to join our team.  

 

The Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures. 

 

 Key Responsibilities 

Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system

Performs overrides at checkout as needed

Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers

Follows company policies and procedures to ensure the safety of all our associates and customers

Assists with product launch changes according to the company SOP

Delivers on all aspects of the customer experience model

Processes transactions quickly and accurately, reducing the customer’s wait time

Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management

Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Other essential functions may occur as directed by your supervisor. 

Required Experience & Qualifications 

Education: High School or Equivalent

Years of Experience: 0-2 of relevant job experience - minimum 6 months

Proficient in use of technology (iPad, registers)

Meets defined availability criteria, including nights, weekends and non-business hours

Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred

Customer service skills and ability to interact with customers

Strong verbal and written communication skills specifically with customers, sales leadership team and associates

Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation  

Express, Inc offers a range of benefits to help protect full-time associate’s health and long-term financial security including: 

Medical, pharmacy, dental and vision coverage 

401(k) and Roth 401(k) with Company match 

Merchandise discount 

Paid Time Off 

Parental leave for new moms and dads 

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

 

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide. 

Closing:
If you would like to know more about the California Consumer Privacy Act click .

 

An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call (phone number removed) and say 'Associate Relations' or send an e-mail to  and let us know the nature of your request and your contact information.

 

Notification to Agencies: Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.